How Customer Service and Support Leaders Can Unlock Greater Value From AI

• Focus AI investments so successes build on one another and create greater business impact

• Rethink the economics of service and support to uncover new opportunities to use AI for value creation and cost reduction

• Redesign frontline agent roles to take advantage of AI-enabled ways of working

AI is reshaping service and support, creating new opportunities to improve efficiency, reduce costs and deliver greater value. While many organizations have made significant progress adopting AI, realizing its full potential requires more than deploying technology. Leaders must rethink how work is organized, how resources are allocated and where AI can create the greatest impact.

This webinar explores how organizations can evolve their operating models to thrive in an AI-accelerated world. Gartner analysts will examine how to prioritize AI investments, rethink the economics of service and support, and redesign frontline roles to unlock greater value. The session will highlight the organizational shifts needed to scale AI effectively and translate AI investments into meaningful business outcomes.

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