Gartner Expert

As a practitioner, prior to joining Gartner, Dan led internal and outsourced digital workplace and end-user computing teams for global companies for over 20 years. This included higher education, small business IT outsourcing and global multinationals organizations. Most recently, he led global workplace services including service desk, executive, field, walk-up, A/V, and deskside support, messaging services, enterprise mobility, managed print services, desktop engineering, active directory, modern collaboration, cellular services, IT asset management, IT service management, M365 and other employee-facing services. He also governed multiple outsourced services and technology vendors. Key initiatives included implementing new ITSM and ITAM platforms and global implementation of enterprise mobility and Microsoft 365. His primary focus was enablement - driving awareness and adoption of modern collaboration and workplace tools and services to improve employee productivity and satisfaction.

Hertz, Senior Director, End User Computing, 2 years

Volkswagen Group of America, Senior Manager, End User Computing, 10 years

PMV Technologies, General Manager and Chief Technology Officer, 4 years