Identifying “Unknown Unknowns”

Reducing regulatory risk through structured compliance

The company

Large Manufacturing Organization

Function

Legal and compliance

Size

$15B+ revenue

The challenges

Navigating the risk environment without clear governance for AI use across the organization
Solidifying ownership of AI governance across IT, privacy and compliance functions
Justifying AI investment and scope for leadership approval

The results

Established an AI compliance policy aligned to compliance and risk priorities that gained board approval
Implemented global AI compliance policy across 43,000+ associates
Accelerated stakeholder buy-in and reduced rework across privacy, IT and compliance
Continued partnership to scale AI policy initiatives

The Gartner difference

How this client leveraged Gartner to achieve success

Gartner analysts helped identify common blind spots and the client’s specific “unknown unknowns” to develop a future-fit AI compliance policy.

Validated AI strategy and governance approach

Analyst Consultations confirmed AI as an enterprise risk, compliance and privacy priority beyond traditional IT oversight.
Gartner insights and analyst expertise helped establish a board-ready AI governance framework.
Gartner and client applied leading-practice insights, including AI risk management guidance, to inform enterprise risk assessment activities.

Defined policy and organizational alignment

Reviewed draft policies with Gartner analysts who provided practical implementation guidance.
Developed a board-approved AI compliance policy aligned with risk and regulatory priorities.
Influenced stakeholder support across IT, legal and business functions.

Operationalized ongoing AI governance

Implemented global AI compliance policy across 43,000+ associates.
Ongoing Analyst Consultations help client stay ahead of emerging trends, such as AI agents.
Analyst insights helped establish a roadmap for AI training, supporting policies and future AI risk assessments.

The impact

8x

performance advantage with responsible, governed AI use

80%

faster decisions and up to 5x more trust with proof of governance mechanics

40%

fewer AI ethics incidents and 50% fewer budget overruns in a governed organization

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