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Katie Gove
VP Analyst
Gartner
Speaker Topics
- AI Investments That Create Value
- Accelerating Customer Time-to-Value
- Elevating Service Offering Business Value
- Economics of AI
- Physical AI
- Market Trends, Shifts and Scenarios
Speaker Bio
Katie Gove is a Vice President-Analyst in Gartner's High Tech & Invest practice where she is on the Digital Biz Services team. Ms. Gove covers the services market.
She advises service providers on growth and market opportunities, go-to-market and differentiation strategies. Her coverage includes physical AI services, digital business services; technology consulting services; business consulting services; digital product engineering services; the use of assets and IP in IT services; the talent crunch; and service buyer behavior.
Some of her Symposium/Conference/webinar presentations include the following:
*Navigating Disruptions in the Services Market: Fortune Favors the Bold
*Grow Above Market: Capture Services Opportunities in Connected Digital/Physical Products
*Digital Product Engineering Service Offerings Must Choose Either Optimization or Transformation
*Struggling to Differentiate in Services? Let's Discuss What Works
*How to Price Asset Based IT Services to Maximize Customer Value
*How Product Companies Can Improve Client Outcomes With Their Own Service Offerings
*Growth in IT Services Comes From Context, Cloud and Consulting
*Rethinking Constraints To Create New Value Opportunities
*Addressing the Unprecedented IT Talent Crunch--Go Big or Go Home (Research Connection webinar)
*Why You Need an Industry-Focused Marketing Strategy (webinar)
*Why Service Providers Need to Innovate in their Own Customers' Journeys With Them
*Where and How to Find Talent-Offshore, Nearshore, Onshore and Noshore
Her recent research includes:
*Emerging Market Quadrant for Physical AI Services — Established Vendors
*AI Vendor Race: Capgemini Is the Company to Beat for Physical AI Services
*First Take: Cognizant Targets Operating Layer With Physical AI PaaS
*Market Opportunity Map: IT Services, Worldwide
*Market Opportunity Map: Digital Product Engineering Services
*Context, Cloud and Consulting Drive Growth Opportunities in Services
*7 Drivers of Physical AI Services
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She advises service providers on growth and market opportunities, go-to-market and differentiation strategies. Her coverage includes physical AI services, digital business services; technology consulting services; business consulting services; digital product engineering services; the use of assets and IP in IT services; the talent crunch; and service buyer behavior.
Some of her Symposium/Conference/webinar presentations include the following:
*Navigating Disruptions in the Services Market: Fortune Favors the Bold
*Grow Above Market: Capture Services Opportunities in Connected Digital/Physical Products
*Digital Product Engineering Service Offerings Must Choose Either Optimization or Transformation
*Struggling to Differentiate in Services? Let's Discuss What Works
*How to Price Asset Based IT Services to Maximize Customer Value
*How Product Companies Can Improve Client Outcomes With Their Own Service Offerings
*Growth in IT Services Comes From Context, Cloud and Consulting
*Rethinking Constraints To Create New Value Opportunities
*Addressing the Unprecedented IT Talent Crunch--Go Big or Go Home (Research Connection webinar)
*Why You Need an Industry-Focused Marketing Strategy (webinar)
*Why Service Providers Need to Innovate in their Own Customers' Journeys With Them
*Where and How to Find Talent-Offshore, Nearshore, Onshore and Noshore
Her recent research includes:
*Emerging Market Quadrant for Physical AI Services — Established Vendors
*AI Vendor Race: Capgemini Is the Company to Beat for Physical AI Services
*First Take: Cognizant Targets Operating Layer With Physical AI PaaS
*Market Opportunity Map: IT Services, Worldwide
*Market Opportunity Map: Digital Product Engineering Services
*Context, Cloud and Consulting Drive Growth Opportunities in Services
*7 Drivers of Physical AI Services
Sessions
Tuesday, March 09, 2027 03:30 PM - 04:00 PM CST
Physical AI Services: The Next $100 Billion Services Market Opportunity and Why Most Providers Will Miss It
Katie Gove,
VP Analyst, Gartner
The next decade’s biggest AI services opportunity is helping enterprises operate in an AI-run world. As companies move from AI-assisted to AI-operated environments, spending will shift from deployment to services that design, govern, orchestrate, optimize and manage autonomous physical operations. This physical AI market will exceed $100 billion by 2030. Providers must shape it or risk commoditized implementation work while others capture recurring value.
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Tuesday, March 09, 2027 03:30 PM - 05:00 PM CST
Workshop: Gaining Share of IT Services Opportunities in Physical AI and Edge as a Communications Service Provider
Katie Gove,
VP Analyst, Gartner
Kameron Chao,
Sr Director Analyst, Gartner
The most attractive Physical AI services markets include managed autonomy services, autonomous operations centers, trust as a service, physical AI orchestration, and outcome-based operational services. In this interactive session, attendees will explore the market opportunity, competitive landscape, and strategic opportunities for CSPs to act as market disruptors.
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