Experience the difference. Meet your peers, talk with analysts, build your network and turn insights into action.
Joe Rogus
Director Analyst
Gartner
Speaker Topics
- Generative AI, Agentic AI and AI
- I&O Automation
- IT Operations Management
- Leadership, Organizational and Cultural Change
Speaker Bio
Joe Rogus is an advisor supporting IT Infrastructure & Operations leaders on their most pressing strategic challenges. His coverage stretches across operating models, talent, and IT Service Management. Specific topics he addresses include: Strategic Planning for I&O (organizational design, metrics and KPIs, IT communications, product line management, IT Score Diagnostic reviews), Human Capital Management for I&O (talent attraction and retention, upskilling and development, career pathing/lattices, job description reviews), and IT Service Management (ITSM/ITIL: Service Strategy, Service Design, Customer Experience and Satisfaction, Service Support, Continuous Improvement).
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Sessions
Tuesday, December 08, 2026 09:30 AM - 10:15 AM PST
Gartner Opening Keynote: Scaling Agentic AI to Enable Your Autonomous IT Operations Future
Joe Rogus,
Director Analyst, Gartner
Erin Pierre,
Sr Principal Analyst, Gartner
The superpower of Infrastructure & Operations has always been to turn possibility into reality. Demand has shifted to scaling agentic AI beyond experiments, representing your most significant opportunity to successfully deliver your autonomous IT operations future. This keynote will equip you to chart a path forward. It will guide you on the changes your people, teams and operating model will absorb, explore the governance and technology decisions that need to be implemented and sustained to deliver on the promise of Agentic AI, and help shape your journey.
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Tuesday, December 08, 2026 03:15 PM - 04:00 PM PST
Exclusive Invitational Program: Expanded Keynote Insights Scale Agentic AI to Enable Your Autonomous IT Operations Future
Erin Pierre,
Sr Principal Analyst, Gartner
Brian Black,
Sr Executive Partner, Domains, Gartner
Joe Rogus,
Director Analyst, Gartner
In this limited access session, the speakers will answer your questions and expand on the insights shared in the keynote presentation on how agentic AI represents I&O’s greatest opportunity to successfully deliver on an autonomous IT operations future. Then, you will hear from a Gartner Executive Partner on real-world scenarios and next steps you should take. Join this session to better understand what it's like to partner with Gartner.
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Wednesday, December 09, 2026 02:00 PM - 02:30 PM PST
Resource Capacity Planning for I&O
Joe Rogus,
Director Analyst, Gartner
Where does all the time go? Planning for people resource capacity can be difficult in I&O given our responsibilities across keeping the lights on as well as supporting growth and transformation. This session will contextualize proven resource capacity planning techniques for the IT I&O function.
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