Experience the difference. Meet your peers, talk with analysts, build your network and turn insights into action.
Joe Rogus
Director Analyst
Gartner
Speaker Topics
- IT Service Management (ITSM)
- Cloud Computing
- Leadership, Organizational and Cultural Change
- I&O Maturity, Strategy and Process Improvement
Speaker Bio
Joe Rogus is an advisor supporting IT Infrastructure & Operations leaders on their most pressing strategic challenges. His coverage stretches across operating models, talent, and IT Service Management. Specific topics he addresses include: Strategic Planning for I&O (organizational design, metrics and KPIs, IT communications, product line management, IT Score Diagnostic reviews), Human Capital Management for I&O (talent attraction and retention, upskilling and development, career pathing/lattices, job description reviews), and IT Service Management (ITSM/ITIL: Service Strategy, Service Design, Customer Experience and Satisfaction, Service Support, Continuous Improvement).
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Sessions
Monday, 16 November, 2026 09:30 AM - 10:15 AM GMT
Gartner Opening Keynote
Joe Rogus,
Director Analyst, Gartner
Erin Pierre,
Sr Principal Analyst, Gartner
Hear Gartner’s unique “big picture” insights that will shape how you think about your most critical priorities, as well as spark strategic discussions with your peers throughout the conference – and your colleagues throughout the year.
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Monday, 16 November, 2026 03:15 PM - 03:45 PM GMT
Signature Series: The Future of Cloud in 2031
Joe Rogus,
Director Analyst, Gartner
Cloud is racing past $1T by 2027, driven by AI workloads moving to public and sovereign platforms. CIOs must rethink cloud as the control plane for data, security and digital operations — before competitors do. This session outlines where CIOs must modernize, govern and invest next.
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Tuesday, 17 November, 2026 10:30 AM - 10:50 AM GMT
Magic Quadrant for IT Service Management Platforms
Joe Rogus,
Director Analyst, Gartner
The ITSM platforms Magic Quadrant and Critical Capabilities are reintroduced in 2026 to help heads of I&O maximize value by aligning the right technology for their needs. Explore how AI, changing operating models, unified data and ROI demands are reshaping the market and what heads of I&O must know to right size their next purchase.
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