Experience the difference. Meet your peers, talk with analysts, build your network and turn insights into action.
Joanne Spencer
VP Analyst
Gartner
Speaker Topics
- Cost and Value
- Sourcing, Procurement and Vendor Management
- Reliability, Resilience and Recovery
Speaker Bio
Joanne Spencer is a VP Analyst and KI Leader in the IT Vendor Management Team, helping clients develop and mature their vendor management discipline and organizations. Ms. Spencer specializes in vendor performance, vendor risk and relationship management, taking organizations through the creation of a vendor management framework to get the most out of their vendors.
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Sessions
Monday, 16 November, 2026 11:00 AM - 11:30 AM GMT
Turning the Tables: Strategies for Managing Toxic Vendor Relationships
Joanne Spencer,
VP Analyst, Gartner
In today’s business environment, maintaining strong vendor relationships is essential — but sometimes, challenges arise. This session will help you understand how to spot and address issues with vendors that may be affecting your business negatively. We’ll share practical tips for communicating effectively, resolving conflicts and protecting your interests, so you can turn difficult vendor situations into productive partnerships.
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Tuesday, 17 November, 2026 10:15 AM - 11:45 AM GMT
Senior Leadership Circle Workshop: Mastering IT Vendor Risk Management for Resilience and Value
Joanne Spencer,
VP Analyst, Gartner
The IT Vendor Risk Management Workshop is designed to help organizations define and strengthen their VRM approach, with a focus on process steps, assessment methods, analytics, technology and building a strong business case.
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