Sunday, 15 November, 2026 / 5:00 PM - 7:30 PM GMT
Harbour 1
Registration and Information hours for the day.
Monday, 16 November, 2026 / 7:30 AM - 9:30 AM GMT
Foyer
Enjoy some light refreshments and coffee before the conference. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/lsce22/assets/15835410_15835410.pdf) to view the menu. For specific dietary needs, please speak to your server.
Monday, 16 November, 2026 / 7:30 AM - 5:30 PM GMT
Foyer
Discover cutting-edge tools and insights at the Gartner Showcase. Visit our demo space for a personalized walkthrough of our insights platform and learn how Gartner's benchmarking, diagnostics and tools can help you make faster, smarter decisions on your mission-critical priorities.
Monday, 16 November, 2026 / 7:30 AM - 6:15 PM GMT
Harbour 1
Registration and Information hours for the day.
Monday, 16 November, 2026 / 9:30 AM - 10:15 AM GMT
Maritime Suite 25
The superpower of Infrastructure & Operations has always been to turn possibility into reality. Demand has shifted to scaling agentic AI beyond experiments, representing your most significant opportunity to successfully deliver your autonomous IT operations future. This keynote will guide you on the changes your people, teams and operating model will absorb, explore the governance and technology decisions that need to be implemented and sustained to deliver on the promise of Agentic AI, and help shape your journey.
Monday, 16 November, 2026 / 10:15 AM - 11:00 AM GMT
Exhibit Showcase
Join us for coffee and tea during a brief break between sessions. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/lsce22/assets/15835410_15835410.pdf) to view the menu. For specific dietary needs, please speak to your server.
Monday, 16 November, 2026 / 10:15 AM - 6:15 PM GMT
Exhibit Showcase
Visit the Exhibit Showcase to evaluate industry offerings that can move your business forward. Engage with your peers, Gartner analysts, and exhibitors. Attend a theater session to see technology in action.
Monday, 16 November, 2026 / 10:30 AM - 10:50 AM GMT
Theater 1, Exhibit Showcase
The network has quietly become the least-discussed, highest-stakes variable in whether AI investment turns into AI ROI. Workloads are now spread across clouds, countries and providers; inference is sensitive to latency and jitter in ways most network estates weren't built for; and “add more bandwidth” isn't a strategy - it's the equivalent adding lanes to a motorway when the real delays are at the junctions, interchanges and border crossings.
Monday, 16 November, 2026 / 10:30 AM - 10:50 AM GMT
Theater 2, Exhibit Showcase
Most organizations believe they see 80-90% of their environment. The reality is 40-70%. Every unseen device undermines automation, AI initiatives and security response. This session shows how DNS and DHCP - services every device already uses - provide authoritative, agentless visibility across on-prem, cloud and IoT/OT, and how IT teams turn that into a trusted asset foundation for intelligent operations, compliance and cost control.
Monday, 16 November, 2026 / 10:30 AM - 10:50 AM GMT
Theater 3, Exhibit Showcase
Traditional IT operations are breaking under hybrid complexity, siloed tools and rising cyber risk. Discover how IBM Concert®, an agentic IT operations platform, unifies signals, builds shared context and coordinates action across teams and tools. See how it cuts through vulnerability noise, prioritizes exposures by business impact and accelerates remediation—helping reduce risk and strengthen resilience.
Monday, 16 November, 2026 / 11:00 AM - 11:30 AM GMT
Maritime Suite 26
Every head of I&O is navigating the same core question right now — how to enable growth while managing the compounding demands of AI and cloud. This session brings those challenges into focus, laying out the trends that matter most and the leadership behaviors that will define successful I&O organizations in 2027 and beyond. Attendees will gain the strategic framing and the practical actions needed to lead their function through what’s coming next.
Monday, 16 November, 2026 / 11:00 AM - 11:30 AM GMT
Maritime Suite 7
Organizations are considering geopatriation as a way to reduce their sovereignty risk exposure. Sovereignty requires organizations to navigate regulatory sovereignty mandates and political aspirations while continuing to respond to day-to-day operational requirements, including security, availability, reliability, data survivability, and access to emerging technologies. Join this session to learn more.
Monday, 16 November, 2026 / 11:00 AM - 11:30 AM GMT
Maritime Suite 10
AI infrastructure choices will diverge in 2027 based on adoption speed, model strategy and risk constraints. This session presents five planning scenarios that change compute, data, network, security, and operations requirements. For each scenario, Heads of I&O will learn early signals, key decisions, and the first actions to reduce risk and avoid rework.
Monday, 16 November, 2026 / 11:00 AM - 11:30 AM GMT
Maritime Suite 11
A successful digital workplace infrastructure and operations strategy requires a cost-effective balance of hardware, software, employee support and cybersecurity, while focusing on improving the digital employee experience. This session will outline a strategic roadmap to better enable employees and streamline operations.
Monday, 16 November, 2026 / 11:00 AM - 11:30 AM GMT
Maritime Suite 31
In a world full of hype and distractions, organizations need to focus on fundamentals and foundational security techniques before moving on to the latest and greatest hype. In this session, attendees will learn the five key things that every organization should be doing to secure their endpoints and reduce the attack surface.
Monday, 16 November, 2026 / 11:00 AM - 11:30 AM GMT
Maritime Suite 6
In today’s business environment, maintaining strong vendor relationships is essential — but sometimes, challenges arise. This session will help you understand how to spot and address issues with vendors that may be affecting your business negatively. We’ll share practical tips for communicating effectively, resolving conflicts and protecting your interests, so you can turn difficult vendor situations into productive partnerships.
Monday, 16 November, 2026 / 11:00 AM - 11:20 AM GMT
Theater 1, Exhibit Showcase
The enterprise storage platforms market is entering a structurally different phase, driven by sustained SSD flash, HDD, DRAM supply constraints, unprecedented cost inflation and AI‑driven demand. Attendees will gain a clear view of underlying market dynamics, how vendors are responding with platform strategies and what these shifts mean for infrastructure decisions through 2027.
Monday, 16 November, 2026 / 11:00 AM - 11:20 AM GMT
Theater 2, Exhibit Showcase
Endpoint management tools are an essential ingredient in a cost-efficient and secure digital workplace. Recent advancements in technology have dramatically reduced operational labor and increased the ability to protect DEX while performing routine operations. This theater session will present the recently published 2026 Magic Quadrant for Endpoint Management Tools.
Monday, 16 November, 2026 / 12:00 PM - 12:30 PM GMT
Maritime Suite 25
As organizations depend more on SaaS and AI, data sovereignty is no longer just about where data resides, but who controls it. I&O leaders will learn how to assess their ability to access, verify and recover critical data independently. Drawing on real-world resilience experience, this session explores how independent recoverability can reduce cloud dependency, strengthen operational resilience and support an AI-driven future.
Monday, 16 November, 2026 / 12:00 PM - 12:30 PM GMT
Maritime Suite 26
As organizations deploy agentic and autonomous systems, building AI reliability becomes an urgent operational priority. True reliability begins with deep environmental context—not just smarter models. In this session, we will explore how advancing from passive observability to network intelligence powers accurate root cause analysis. Join us to learn how to de-risk AI automation and safeguard your AI spend.
Monday, 16 November, 2026 / 12:00 PM - 12:30 PM GMT
Maritime Suite 11
A CMDB is only as good as the ownership behind it. Red Bull rebuilt its ITSM foundation around accountable Service Owners and a business-aligned service catalogue. Supported by Halo's Service Automation Framework (SAF), we favoured aggregated, trusted data over discovery noise. This session shares our vision of the Service Owner role, lessons from our catalogue transformation, and why these choices led us to move from ServiceNow to Halo.
Monday, 16 November, 2026 / 12:00 PM - 12:30 PM GMT
Maritime Suite 9
The conversation has shifted from building AI to operating AI. As AI becomes embedded in mission-critical workflows, organizations need confidence that every model, workload and decision is secure, governed, economically sustainable and under their control. Discover how to unify infrastructure, data and AI on a trusted hybrid foundation to accelerate innovation, preserve digital sovereignty, and run AI where critical data and applications reside.
Monday, 16 November, 2026 / 12:00 PM - 12:30 PM GMT
Maritime Suite 7
Enterprise AI is moving from experimentation to production, bringing rising token consumption, unpredictable costs and limited visibility. Discover how Agentic Gateways enable attribution, policies, budgets and intelligent model routing. We’ll also explore how combining frontier models, private AI and on-premises inference gives organisations greater control over spend, data, sovereignty and infrastructure.
Monday, 16 November, 2026 / 12:00 PM - 12:30 PM GMT
Maritime Suite 10
AI speeds up attackers. How do we speed up recovery? We operationalize it. In this session we introduce Resilience Operations: the cross-functional discipline that unites security, B&R, and disaster recovery around three central questions. Can our most critical services recover cleanly? Can they do it right now? Can we prove it? You’ll leave this session with the tools for building and sustaining your resilience operations discipline.
Monday, 16 November, 2026 / 12:00 PM - 12:30 PM GMT
Maritime Suite 31
Why organisations must identify the critical data, identities and business services that matter most before disruption strikes. How ransomware, AI-driven attacks and emerging threats are reshaping resilience, business continuity and digital trust. Why recovery is no longer about restoring everything, but restoring the right things with speed and confidence.
Monday, 16 November, 2026 / 12:00 PM - 12:30 PM GMT
Maritime Suite 6
Autonomous IT is an enterprise operating model, not a switch. LogicMonitor and Kris Manning, Global Head of IT Networks at Syngenta, will share how organisations move from fragmented signals and manual triage to context-rich operations. See how Syngenta connects infrastructure, applications, services and dependencies; how Edwin AI finds what matters; and how governed action turns insight into resilience, efficiency, and business value.
Monday, 16 November, 2026 / 12:30 PM - 2:15 PM GMT
Harbour 5 & Exhibit Showcase
Join us at Harbour 5, Level 0 to network with your peers and make new connections over a seated lunch. Alternatively, head to the Exhibit Showcase for a Grab & Go lunch! Engage with your peers, Gartner Analysts, and exhibitors while enjoying delicious food and beverages. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/lsce22/assets/15835408_15835408.pdf) to view the seated lunch menu. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/lsce22/assets/15835415_15835415.pdf) to view the Grab and Go Café menu. For specific dietary needs, please visit the dietary table located within the meal space for further details and assistance.
Monday, 16 November, 2026 / 12:45 PM - 1:15 PM GMT
Maritime Suite 7
Heads of I&O risk stalled AI value when people’s impacts are managed less deliberately than technology priorities. This session will help you treat AI as intentional organizational change to avoid resistance, attrition and unmet ROI of your function’s AI investments.
Monday, 16 November, 2026 / 12:45 PM - 1:15 PM GMT
Maritime Suite 9
Explore how distributed hybrid infrastructure (DHI) and hybrid cloud are redefining your future infrastructure delivery. This session examines the leading hybrid cloud platforms bringing cloud‑native capabilities to on‑premises environments and the edge. Learn how DHI strengthens operational consistency, protects SLAs, and supports diverse workloads — giving CIOs a unified, scalable foundation to run the business anywhere.
Monday, 16 November, 2026 / 12:55 PM - 1:15 PM GMT
Theater 1, Exhibit Showcase
I&O teams are being asked to scale agentic AI across mission-critical infrastructure, but too often their data is stitched together from incomplete information, inferred risk and a sprawl of tools, not something safe to hand an autonomous agent. Forward gives you one verified model of your hybrid network and its security posture, so every change, human or agent-driven, can be proven safe first: the foundation to unlock your agentic AI strategy.
Monday, 16 November, 2026 / 12:55 PM - 1:15 PM GMT
Theater 2, Exhibit Showcase
The enterprise has already converged. Cloud, AI, network and security now operate as one connected estate, yet most organizations still manage them in silos. Drawing on real-world experience, this session explores how bringing network and security expertise together — amplified by automation and AI — can strengthen resilience, simplify complexity and enable faster, safer business transformation.
Monday, 16 November, 2026 / 12:55 PM - 1:15 PM GMT
Theater 3, Exhibit Showcase
AI adoption is accelerating, and leaders are focused on production-ready outcomes and ROI. Success requires visibility into AI performance and behavior, control over actions and permissions, and confidence that costs stay manageable as usage grows. This session explores how modern observability delivers the visibility and control needed across LLMs and autonomous systems, helping you scale AI with confidence.
Monday, 16 November, 2026 / 1:20 PM - 1:40 PM GMT
Theater 1, Exhibit Showcase
When CIOs no longer need to rely on legacy tech, new opportunities for innovation and business impact open up. This session challenges leaders and technicians to modernize outdated processes, reduce manual tasks by automating endpoint operations, and streamline IT for long-term growth. Participants will learn how IT can shift from a reactive support function into a value driver and free teams for more strategic work.
Monday, 16 November, 2026 / 1:20 PM - 1:40 PM GMT
Theater 2, Exhibit Showcase
Workplace friction and the IT tickets it creates are an accepted cost of digital work, but it doesn't have to be. Autonomous DEX changes the model. Nexthink thinks, decides, acts, and prevents without waiting for a ticket and every employee gets a personal IT agent that resolves issues in the flow of work. Join us to see how this shift eliminates friction, improves productivity, and frees IT to focus on business outcomes, not operational noise.
Monday, 16 November, 2026 / 1:20 PM - 1:40 PM GMT
Theater 3, Exhibit Showcase
Break free from vendor lock-in through an incremental, value-driven approach to transformation—unlocking cost savings of over 50%. Empower digital growth on your terms, enabling you to align transformation with your own priorities, timelines, and budget. Embrace open, intelligent, AI-powered architectures, and take control of your future—resulting in a more resilient, cost-efficient operating model designed around your business, not your vendor.
Monday, 16 November, 2026 / 1:45 PM - 2:05 PM GMT
Theater 1, Exhibit Showcase
AI now finds and chains exploitable open source flaws at machine speed, while AI coding agents pull more dependencies than ever. The median gap between disclosure and exploitation has swung from 63 days to minus 7 — detection can't close a negative window. This session maps the six software supply chain surfaces AI is pressuring hardest and the prevention-first controls that cut across them. Leave with a practical AI-readiness checklist.
Monday, 16 November, 2026 / 1:45 PM - 2:05 PM GMT
Theater 2, Exhibit Showcase
IT teams have more data, tools, automation, & AI than ever, yet engineers still spend too much time figuring out what happened, what is affected, and what to do next. This session examines where AI can actually reduce that work, from understanding service impact and prioritizing issues to recommending the next action. Attendees will learn how to cut manual investigation, reduce unnecessary escalation, and move from detection to resolution faster.
Monday, 16 November, 2026 / 1:45 PM - 2:05 PM GMT
Theater 3, Exhibit Showcase
AI didn’t get smarter — it got hands. Agents can now access data, use tools and act at machine speed, creating a new risk landscape that prevention alone can’t contain. David Gildea, VP AI at Druva, explores why organisations must rethink security, governance and recoverability as AI scales — and why resilience is becoming the operating control for the agentic enterprise. Move at AI speed. Recover at AI speed.
Monday, 16 November, 2026 / 2:15 PM - 2:45 PM GMT
Maritime Suite 26
NVIDIA is setting the agenda for AI adoption. Computacenter (NVIDIA Star Performer 2026) has deployed 1.5 million GPUs globally. Get the inside story of those builds. Tour NVIDIA’s 5-layer AI cake, hear how AI leaders are using open models and deploying AI safely, and explore sovereign adoption, tokenomics, and monetising inference. With real-world examples, leave ready to make informed decisions and deploy enterprise AI at scale with confidence.
Monday, 16 November, 2026 / 2:15 PM - 2:45 PM GMT
Maritime Suite 11
Every action an AI agent takes on its own in live operations is one your teams may need to reverse quickly. Richard Cassidy, CISO International at Rubrik, argues that reversibility should be designed into autonomy from the outset. He shows how I&O leaders can decide where agents may act alone, and how organisations can roll-back unwanted agent changes to data and configuration without downtime.
Monday, 16 November, 2026 / 2:15 PM - 2:45 PM GMT
Maritime Suite 9
The UK wants to lead in AI, but much of the technology behind it is controlled elsewhere. Brightsolid and Canonical offer another path: UK-based infrastructure and local operations paired with an open AI stack, from data and frameworks to Kubernetes, cloud, Ubuntu and hardware. This talk shows how organisations can deploy sovereign AI with full-stack control, predictable performance and access to global innovation.
Monday, 16 November, 2026 / 2:15 PM - 2:45 PM GMT
Maritime Suite 7
Agentic workflows place distinct demands on IT infrastructure, from running agents and feeding accelerators to powering the enterprise workloads those agents rely on. This session explores the critical roles CPUs play in managing and executing these workflows and shows how AMD EPYC™ Server CPUs address the demands of enterprise agentic AI.
Monday, 16 November, 2026 / 2:15 PM - 2:45 PM GMT
Maritime Suite 10
AI agents are only as good as the systems beneath them. Elkjøp, the Nordics' largest electronics retailer, built that foundation first. They standardized knowledge in Confluence, structured workflows in Jira Service Management, and only then deployed Rovo Agents. See how that groundwork turned agents into trusted operational teammates, cutting tickets ~10% and saving ~3,000 hours a year.
Monday, 16 November, 2026 / 2:15 PM - 2:45 PM GMT
Maritime Suite 31
Every board wants more AI. Few want a bigger IT budget. Generali delivered both. Vijay Verma, Global FinOps Lead at Generali, shares how one of Europe’s largest insurers turned cloud cost management into a strategic capability and its efficiency gains into AI funding. Joined by PointFive, he covers bringing engineering and finance along, and why AI agents on employee workstations are the next challenge. Attendees leave with a funding playbook.
Monday, 16 November, 2026 / 2:15 PM - 2:45 PM GMT
Maritime Suite 25
Organizations face growing sovereignty requirements while accelerating AI adoption. But how much sovereignty is enough? Join Microsoft to explore a practical, risk-based approach to digital sovereignty. Learn how to assess requirements, navigate trade-offs, and align workloads with the right levels of control, resilience, compliance, and operational independence across sovereign cloud environments.
Monday, 16 November, 2026 / 3:15 PM - 3:45 PM GMT
Maritime Suite 10
This strategic framework addresses the critical need for operationalized governance as organizations transition from passive generative models to autonomous agentic AI within an IT infrastructure. Attend this session to learn more.
Monday, 16 November, 2026 / 3:15 PM - 3:45 PM GMT
Maritime Suite 26
I&O Leaders have little time, skills and budget to track emerging trends and the full impact of those on infrastructure and operations. I&O leaders should use this research to identify which of the top trends are most likely to impact their organization and implement effective tactics to respond. Trends to be covered relate to both infrastructure and operational issues.
Monday, 16 November, 2026 / 3:15 PM - 3:45 PM GMT
Maritime Suite 6
Gartner maturity assessment models are structured frameworks used to evaluate and improve organizational capabilities across various functions. This session presents the maturity models for campus, WAN and data center spanning five stages of maturity. It helps heads of I&O benchmark performance, identify gaps and define roadmaps to advance from chaotic, siloed processes to integrated, value-driven operations.
Monday, 16 November, 2026 / 3:15 PM - 3:45 PM GMT
Maritime Suite 11
The importance of reliability to deliver on key priorities means moving from reactive, human-centric response and repair to proactive, agentic, self-healing systems with reliability designed into products. Autonomous reliability uses agentic AI to prevent, detect and resolve disruptions before they impact customers, employees or revenue. Learn how to treat reliability as a first-class citizen in autonomous operations and reframe it as risk, scale productivity improvements into reliability outcomes and govern it as a business capability.
Monday, 16 November, 2026 / 3:15 PM - 3:45 PM GMT
Maritime Suite 31
As AI rapidly advances, it is transforming the ransomware landscape, empowering both attackers and defenders. This session explores how threat actors use AI to accelerate the success of their cyberattacks, while security leaders turn to AI tools for faster detection and response. This session offers a look at the evolving AI-powered threat environment and provides actionable insights on adapting defenses, updating playbooks and preparing for the next generation of intelligent cyber extortion.
Monday, 16 November, 2026 / 3:15 PM - 3:45 PM GMT
Maritime Suite 7
Heads of IT I&O should focus first on AI cost domains that are both financially volatile and operationally controllable. They should prioritize AI cost levers according to how volatile, unpredictable or risky the cost domain is, and how much I&O can directly influence or control it. That framing helps identify the focus area for I&O rather than the cost drivers. Join this session to know more.
Monday, 16 November, 2026 / 3:15 PM - 3:45 PM GMT
Maritime Suite 25
Agentic AI workloads, which are autonomous, persistent, and API-intensive, differ fundamentally from traditional AI training and inference, demanding unique infrastructure strategies. In this session you will learn how enterprises can leverage existing on-premises data centers to support these advanced workloads without incurring the high costs, operational risks, and compliance challenges associated with public cloud migration.
Monday, 16 November, 2026 / 3:15 PM - 3:35 PM GMT
Theater 1, Exhibit Showcase
Explore the latest insights from the Gartner Magic Quadrant for distributed hybrid infrastructure (DHI). This session will delve into DHI vendors and products that offer full-stack infrastructure delivery in diverse deployment scenarios, including public cloud, on-premises and edge locations. Learn about key vendors, their strengths and how they are positioned in the market.
Monday, 16 November, 2026 / 3:15 PM - 3:35 PM GMT
Theater 2, Exhibit Showcase
Take a walk through the Magic Quadrant for observability platforms. This presentation will unravel the latest trends, key players and groundbreaking technologies transforming how businesses harness observability platforms for strategic advantage.
Monday, 16 November, 2026 / 3:45 PM - 4:30 PM GMT
Exhibit Showcase
Join us for coffee and tea during a brief break between sessions. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/lsce22/assets/15835410_15835410.pdf) to view the menu. For specific dietary needs, please speak to your server.
Monday, 16 November, 2026 / 3:55 PM - 4:15 PM GMT
Theater 1, Exhibit Showcase
A multi-cloud network with unmanaged devices and misconfigurations creates severe operational risk. Matt Elphick, Global Head of Network & Security Architecture at Marsh, joins IP Fabric to share how his team established a reliable source of network truth. Attendees will learn how to integrate NetBox, validate microsegmentation with Illumio, and align network assurance across security and cloud teams to optimize IT investments.
Monday, 16 November, 2026 / 3:55 PM - 4:15 PM GMT
Theater 2, Exhibit Showcase
69% of employees frequently bypass security that adds operational friction. Bolting on AI appliances or relying on backhaul creates a latency tax users will avoid. This session explores the architecture required to secure AI without slowing down work. Attendees will learn how to design a single enforcement plane at the point of request, reducing user friction and safely enabling AI adoption.
Monday, 16 November, 2026 / 3:55 PM - 4:15 PM GMT
Theater 3, Exhibit Showcase
AI agents can reason and recommend, but how do you turn their decisions into reliable enterprise actions? Discover how a service orchestration and automation platform (SOAP) connects probabilistic AI tasks with deterministic automation in governed workflows, keeping execution controlled, visible, and auditable.
Monday, 16 November, 2026 / 4:30 PM - 5:15 PM GMT
Maritime Suite 25
As AI industrialization accelerates, digital sovereignty is shifting beyond data residency and compliance to the physical foundations of AI: energy, compute, and silicon. Nina Schick challenges conventional thinking, arguing that sovereignty in the AI era is increasingly measured in gigawatts and fabs, not just bytes and regulation. Examining Europe's dependence on global technology and supply chains, she explores the strategic and operational risks facing large enterprises, from compute availability and supply security to AI resilience. This session provides I&O leaders with practical guidance for building resilient AI architectures in an increasingly complex geopolitical landscape.
Monday, 16 November, 2026 / 5:15 PM - 6:15 PM GMT
Exhibit Showcase
Join us for a networking reception on the Exhibit Showcase where you can engage with your peers, Gartner analysts, and exhibitors while enjoying delicious food and beverages. Evaluate industry offerings that can move your business forward. Attend a theater session to see technology in action. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/lsce22/assets/15835413_15835413.pdf) to view the menu. For specific dietary needs, please speak to your server.
Monday, 16 November, 2026 / 5:25 PM - 5:45 PM GMT
Theater 1, Exhibit Showcase
Generative AI is turning every team into a potential software builder. That creates speed and flexibility; but also shadow IT, duplicated solutions, unmanaged access and inconsistent data. The answer is not to recreate old centralised enterprise software. It is to give teams the freedom to build, with shared guardrails for data, governance, reuse and business value. This session explores the operating model for the DIY enterprise.
Monday, 16 November, 2026 / 5:25 PM - 5:45 PM GMT
Theater 2, Exhibit Showcase
Cloud teams have more cost data than ever, yet identified waste often remains untouched. The problem isn't visibility. It's execution. This session shows how AI, automation and policy can close the gap between insight and action, why FinOps is the ideal proving ground for autonomous cloud operations, and three questions I&O leaders can use to reveal how much control they really have.
Monday, 16 November, 2026 / 5:25 PM - 5:45 PM GMT
Theater 3, Exhibit Showcase
Microsoft engineers are building and scaling AI applications and agents on Azure at enterprise scale. Through Customer Zero, get an inside look at the use cases, architectures, operational practices, and governance strategies that power frontier AI workloads across Microsoft. Learn proven approaches for accelerating AI adoption, avoiding common pitfalls, and delivering AI solutions that are secure, reliable, and ready for production.
Monday, 16 November, 2026 / 6:15 PM - 7:45 PM GMT
Aloft ExCeL Hotel
We invite you to join your fellow I&O Leaders and the Atlassian team for an exclusive evening reception of good food and drink. Keep the day’s conversations going, make new connections, and chat about what’s ahead for AI-native service.
Tuesday, 17 November, 2026 / 8:00 AM - 9:00 AM GMT
Foyer
Enjoy some light refreshments and coffee before the conference. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/lsce22/assets/15835411_15835411.pdf) to view the menu. For specific dietary needs, please speak to your server.
Tuesday, 17 November, 2026 / 8:00 AM - 5:00 PM GMT
Foyer
Discover cutting-edge tools and insights at the Gartner Showcase. Visit our demo space for a personalized walkthrough of our insights platform and learn how Gartner's benchmarking, diagnostics and tools can help you make faster, smarter decisions on your mission-critical priorities.
Tuesday, 17 November, 2026 / 8:00 AM - 5:00 PM GMT
Harbour 1
Registration and Information hours for the day.
Tuesday, 17 November, 2026 / 9:00 AM - 9:45 AM GMT
Maritime Suite 25
The increased demand for infrastructure and IT operational support requires a platform-centric I&O function that can meet the needs of product teams and AI agents. This strategic roadmap will prepare your infrastructure, your data and your operating model to create and run the infrastructure platforms that will connect the world.
Tuesday, 17 November, 2026 / 9:45 AM - 10:30 AM GMT
Exhibit Showcase
Join us for coffee and tea during a brief break between sessions. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/lsce22/assets/15835411_15835411.pdf) to view the menu. For specific dietary needs, please speak to your server.
Tuesday, 17 November, 2026 / 9:45 AM - 3:45 PM GMT
Exhibit Showcase
Visit the Exhibit Showcase to evaluate industry offerings that can move your business forward. Engage with your peers, Gartner analysts, and exhibitors. Attend a theater session to see technology in action.
Tuesday, 17 November, 2026 / 10:00 AM - 10:20 AM GMT
Theater 1, Exhibit Showcase
Every prompt sent to a public AI service is a data transfer. Employees paste confidential data into chatbots, applications send regulated records to third-party APIs, and sensitive information leaves the jurisdictions it must stay in. Learn which AI workloads belong on infrastructure you control, how to give teams a private alternative they will actually use, and why owned inference capacity can pay for itself in months.
Tuesday, 17 November, 2026 / 10:00 AM - 10:20 AM GMT
Theater 2, Exhibit Showcase
Many vendors promise “AI-ready data,” yet it means something different to each. For structured data, it usually means quality and pipelines; for the unstructured files where the business operates, few define it at all. This session shares PSYCHIC, a vendor-neutral assessment of seven tests covering security, control, freshness, and more. Learn how to score your file estate and what to ask any vendor claiming to make unstructured data AI-ready.
Tuesday, 17 November, 2026 / 10:00 AM - 10:20 AM GMT
Theater 3, Exhibit Showcase
Observability offers visibility. Autonomous IT connects visibility to action. Join LogicMonitor to see how its AI first platform brings infrastructure, apps, services, digital experiences, and dependencies together, while Edwin AI investigates incidents and enables governed workflows to diagnose, remediate, and validate. Hear about the Autonomous IT vision from LogicMonitor and how enterprises can get faster resolutions and resilient operations.
Tuesday, 17 November, 2026 / 10:30 AM - 11:00 AM GMT
Maritime Suite 7
Rather than primarily relying on technical aptitude, new and well-tenured heads of infrastructure and operations must understand the enterprise’s broader goals and learn to communicate in business terms. By following a targeted three-step approach, they can effectively build trust, credibility and alignment with business stakeholders.
Tuesday, 17 November, 2026 / 10:30 AM - 11:00 AM GMT
Maritime Suite 9
Change is coming to I&O. Heads of I&O must plan for 2031 while taking tactical actions today to accelerate solution delivery, attack technical debt, get AI ready and execute for crucial wins. Come to this session to get a strong sense of what your leading peer organizations are doing and where I&O is going.
Tuesday, 17 November, 2026 / 10:30 AM - 11:00 AM GMT
Maritime Suite 26
By 2031, data centers will be built around advanced servers, storage and networking to handle IT workloads, especially as AI drives higher power and cooling demands. Heads of I&O must prepare facilities to support technologies like liquid cooling, advanced batteries, and other emerging solutions. This session will dive into what clients need to adopt these innovations, ensuring their AI capabilities are not constrained by infrastructure limitations.
Tuesday, 17 November, 2026 / 10:30 AM - 11:00 AM GMT
Maritime Suite 31
Broadcom's ownership of VMware has increased prices, uncertainty and risks, leaving many customers exploring options. Join this Gartner session for a deep dive into the marketplace for leading server virtualization options, including VMware, Nutanix, public cloud IaaS, Microsoft Hyper-V and Azure Local, Red Hat OpenShift Virtualization, HPE Morpheus HVM and Oracle Linux.
Tuesday, 17 November, 2026 / 10:30 AM - 11:00 AM GMT
Maritime Suite 11
Cybersecurity is a board level high priority, yet few will be ready by 2030 when asymmetric encryption will be vulnerable. Additionally, agentic SecOps represents the next-generation operating model where autonomous, goal-driven AI agents collaborate with human operators to protect networks in real time. This presentation defines the current state of the technology but shows the future state discussing the gaps and next steps needed for enterprises.
Tuesday, 17 November, 2026 / 10:30 AM - 11:00 AM GMT
Maritime Suite 6
The per-token price of cloud AI services represents just the visible tip of a much larger, complex financial iceberg. Even brief periods of misuse can quickly deplete budgets, while organizations often struggle to understand the true business impact of their token spending. In this session, we’ll take a technical deep dive into the hidden financial mechanics of Generative and Agentic AI. We’ll uncover common billing pitfalls, discuss how to attribute token costs to specific business contexts, and outline essential optimization strategies for achieving sustainable AI economics.
Tuesday, 17 November, 2026 / 10:30 AM - 11:00 AM GMT
Maritime Suite 10
Organizations are planning to implement agents and pursing diamond-shaped organizational structures. To effectively and efficiently introduce agentic AI agents, the agent owner role is critical and that role must be supported by other key stakeholders. Attend this session to learn more.
Tuesday, 17 November, 2026 / 10:30 AM - 10:50 AM GMT
Theater 1, Exhibit Showcase
Organizations struggle to justify costs to adopt site reliability engineering practices to deliver on their reliability and resilience goals. Heads of I&O must strategically evaluate and invest in AI SRE tooling to lower the cost of SRE adoption, meet operational demands and deliver effective reliability, efficient products, platforms and services. Join this session to know more.
Tuesday, 17 November, 2026 / 10:30 AM - 10:50 AM GMT
Theater 2, Exhibit Showcase
The ITSM platforms Magic Quadrant and Critical Capabilities are reintroduced in 2026 to help heads of I&O maximize value by aligning the right technology for their needs. Explore how AI, changing operating models, unified data and ROI demands are reshaping the market and what heads of I&O must know to right size their next purchase.
Tuesday, 17 November, 2026 / 11:15 AM - 11:45 AM GMT
Maritime Suite 25
As enterprise infrastructure scales across multi-cloud and container environments, traditional runtime security agents introduce unsustainable complexity and overhead. Join Wiz and BP to explore a new paradigm for intelligent cloud operations: unifying cloud posture with lightweight runtime detection and AI-powered investigation to cut MTTR, protect production stability, and empower both SRE and security teams with shared context
Tuesday, 17 November, 2026 / 11:15 AM - 11:45 AM GMT
Maritime Suite 7
Your AI agents already have more authority than your policies do. Netskope's Steve Riley confronts authority drift head-on: how permissions creep, defaults harden, and agent behaviour outruns every rule written for it. Leave with a clear view of which risks to contain first and the governance model built to scale with them.
Tuesday, 17 November, 2026 / 11:15 AM - 11:45 AM GMT
Maritime Suite 11
Every network leader is asking how to prepare for AI: connecting users, applications and data across clouds without the old model buckling. Deutsche Börse made a strategic bet on a new network architecture to get ahead. In a candid fireside chat, Atif Khan of Alkira, a Lumen Connect® solution, puts five direct questions to transformation lead Apoorv Shukla — why this path, what changed, and what he would tell peers considering the same move.
Tuesday, 17 November, 2026 / 11:15 AM - 11:45 AM GMT
Maritime Suite 9
How can enterprises embrace AI while maintaining control over complex IT operations? Over a decade, Alior Bank has evolved from data warehousing and self-service analytics to cloud and AI. Join Alior Bank and Beta Systems to explore lessons from orchestrating data pipelines and AI workflows with ANOW! Automate. Learn how to keep Intelligent Automation reliable, scalable and resilient as technology evolves.
Tuesday, 17 November, 2026 / 11:15 AM - 11:45 AM GMT
Maritime Suite 10
AI vulnerability discovery matches closed-source software speeds, forcing organisations to treat autonomous agents as first-class workloads with strict identity management, policy controls, observability, and rollback options. Open-source software provides a key defense through collective inspection, supply-chain audits, and field-tested patches. Professionals must set clear instrumentation, boundaries, and coordinated defense.
Tuesday, 17 November, 2026 / 11:15 AM - 11:45 AM GMT
Maritime Suite 26
In Formula 1, success is driven by precision, speed and teamwork. So how does McLaren Racing ensure its technology operations and service delivery capabilities can keep pace? Join Simon Morris, Freshworks, and Dan Keyworth, Executive Director, Performance Technology & Systems at McLaren Racing, for a behind-the-scenes fireside chat on how McLaren powers performance both on and off the track through streamlined service operations and smarter ways of working. Hear directly from Dan about how McLaren, in partnership with Freshworks, is reducing service delivery friction, responding faster to business needs, and equipping its people with the tools and visibility they need to perform at their best. Discover the lessons from Formula 1 that any business can apply to simplify complexity, accelerate decision-making and improve operational efficiency, and how AI is helping take high-performance service management to the next level.
Tuesday, 17 November, 2026 / 11:15 AM - 11:45 AM GMT
Maritime Suite 6
Fragmented accountability and complex supplier boundaries create unnecessary IT cost and operational risk. In this case study, Stefanini and PZ Cussons share how they simplified their support environment through an operating-model reset and network transformation. Attendees will learn how to establish clearer service ownership, strengthen supplier governance, eliminate hand-offs, and apply proven principles for IT simplification.
Tuesday, 17 November, 2026 / 11:15 AM - 11:45 AM GMT
Maritime Suite 31
Most I&O leaders assume the answer is: a lot. Clear the technical debt, modernise, and then you can start with AI. That takes years and may never finish. But waiting isn't an option. The business moves on, expectations rise, and every change is one more thing that can break. New research across 400 IT leaders shows what that costs. You don't have to fix your systems before AI is safe to run on them. You have to rethink how integrations are run.
Tuesday, 17 November, 2026 / 12:00 PM - 12:30 PM GMT
Maritime Suite 25
By 2030, less than 20% of I&O roles will be completely phased out, but over half will be fundamentally restructured to emphasize platforms, automation and AI governance, up from less than 5% in 2026. This session will help heads of I&O plan ahead and decide which roles to defend (upskill and keep), extend (reshape around AI/platforms) and upend (plan exits or redeployment), tied to a clear AI and platform engineering roadmap.
Tuesday, 17 November, 2026 / 12:00 PM - 12:30 PM GMT
Maritime Suite 10
In this session, we explore how to build resilient cloud architectures to safeguard against cyberattack, cloud region failures and geopolitical risk. We will dive deep into the technical strategies required to protect cloud-native workloads when “the cloud” is no longer a neutral territory.
Tuesday, 17 November, 2026 / 12:00 PM - 12:30 PM GMT
Maritime Suite 6
The primary constraints on datacenter development currently are grassroots opposition, regulatory pushback and shifting political incentives. Navigating this maze is not a technical exercise but a political negotiation with multiple stakeholders. This session will cover the issues and what you need to do to make your next datacenter a successful project.
Tuesday, 17 November, 2026 / 12:00 PM - 12:30 PM GMT
Maritime Suite 26
Cloud is racing past $1T by 2027, driven by AI workloads moving to public and sovereign platforms. CIOs must rethink cloud as the control plane for data, security and digital operations — before competitors do. This session outlines where CIOs must modernize, govern and invest next.
Tuesday, 17 November, 2026 / 12:00 PM - 12:30 PM GMT
Maritime Suite 7
Resilience is the fundamental parameter by which the I&O organization is measured. The massive technological evolution we are experiencing, the need for accelerated delivery and development, and the resulting ecosystem complexity generate potential systemic risks to that resilience parameter. These risks hinder the ability of teams to move forward with new strategic transformations, due to the significant effort they must dedicate to resolving major incidents, which are becoming increasingly frequent in this type of environment. The SRE initiative is enabling us to strengthen those resilience levels and make quality time available to tackle the new demands that our businesses require.
Tuesday, 17 November, 2026 / 12:00 PM - 12:30 PM GMT
Maritime Suite 31
This executive story details how the VOPs Platform catalyzed a sweeping transformation, breaking down silos and driving performance through intelligent automation and integrated analytics. It reveals the journey from operational fragmentation to unified, high-impact execution.
Tuesday, 17 November, 2026 / 12:00 PM - 12:30 PM GMT
Maritime Suite 11
Growing dependency on Microsoft, combined with pricing and licensing changes, may drive costs up to 50% at contract renewal. Heads of IT sourcing, procurement and vendor management must proactively reinvent their Microsoft relationship to regain leverage and optimize spend.
Tuesday, 17 November, 2026 / 12:00 PM - 12:30 PM GMT
Maritime Suite 9
As frontier AI models gain agentic capability, the time between vulnerability discovery and exploitation is compressing and exploit chains are becoming easier to assemble at scale. This raises the likelihood of high-velocity attacks that can overwhelm traditional patching, vulnerability triage, and incident response operating rhythms. This session provides an I&O playbook to reduce exposure and contain blast radius through deterministic asset inventory, attack-path prioritization, identity and privilege hardening, segmentation, and automated remediation.
Tuesday, 17 November, 2026 / 12:30 PM - 2:00 PM GMT
Harbour 5 & Exhibit Showcase
Join us at Harbour 5, Level 0 to network with your peers and make new connections over a seated lunch. Alternatively, head to the Exhibit Showcase for a Grab & Go lunch! Engage with your peers, Gartner Analysts, and exhibitors while enjoying delicious food and beverages. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/lsce22/assets/15835409_15835409.pdf) to view the seated lunch menu. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/lsce22/assets/15835416_15835416.pdf) to view the Grab and Go Café menu. For specific dietary needs, please visit the dietary table located within the meal space for further details and assistance.
Tuesday, 17 November, 2026 / 12:40 PM - 1:00 PM GMT
Theater 1, Exhibit Showcase
Siemens moved 40,000 mission-critical VMs off their legacy virtualization platform and onto Platform9, a migration many said couldn’t be done, at a speed few thought possible. In this candid conversation, Siemens shares why they made the leap, what mattered most in choosing a new platform, how they pulled it off at enterprise scale, and what they wish they had known sooner. A practical playbook for any enterprise planning a virtualization exit.
Tuesday, 17 November, 2026 / 12:40 PM - 1:00 PM GMT
Theater 2, Exhibit Showcase
Most organisations say their cloud workloads are backed up. Few can prove it. Control has drifted to application teams, native snapshots were built for availability rather than attack, and nobody owns the end-to-end recovery story. This session shows where a decentralised cloud operating model breaks under a cyber event, what regulators now expect you to evidence, and how to centralise control without slowing the teams building in the cloud.
Tuesday, 17 November, 2026 / 12:40 PM - 1:00 PM GMT
Theater 3, Exhibit Showcase
Engineering teams are adopting agentic and cloud-native tooling faster than organisations can adapt. The result? Rising AI, software and cloud costs, limited visibility, and pressure to control spend without slowing delivery. As AI coding assistants become part of software delivery, leaders need new ways to govern adoption and measure value. This session explores how to scale AI while preserving productivity gains.
Tuesday, 17 November, 2026 / 1:05 PM - 1:25 PM GMT
Theater 1, Exhibit Showcase
Running AI in production has introduced the “inference economy” - where automated actions produce an outcome, but also consume tokens and compute. This session examines the core platform capabilities required to manage this environment. Attendees will learn to deploy custom operational workflows, correlate AI activity with delivery metrics, and detect inefficient agent loops to optimize token consumption.
Tuesday, 17 November, 2026 / 1:05 PM - 1:25 PM GMT
Theater 2, Exhibit Showcase
Sovereign AI isn't about distrusting cloud or AI vendors. It's about knowing where your keys are, and who else can turn them. Ownership and control are not the same thing, and many solution providers conflate them. Open source gives you the master key, replacing blind trust with full visibility. Drawing on lessons from the virtualization shakeup, this talk helps you map dependencies, build exit paths, and maintain true control over your AI stack.
Tuesday, 17 November, 2026 / 1:05 PM - 1:25 PM GMT
Theater 3, Exhibit Showcase
With the growing power of agentic AI systems, IT infrastructures that were initially built for humans are forced to accommodate AI-accelerated development. This session focuses on how enterprises can rethink observability to sustain legacy systems with modern AI-driven tech infrastructure. You will learn how enterprise IT teams battle tool sprawl, manage regulations, and strategize AIOps for sustained business growth in the agentic era.
Tuesday, 17 November, 2026 / 1:30 PM - 1:50 PM GMT
Theater 1, Exhibit Showcase
Some AI workloads require sensitive data to remain within customer-controlled environments. Learn how Foundry Local on Azure Local enables model deployment, evaluation, agents, retrieval, and scalable inference across datacenters, factories, branches, and sovereign environments. See demos, assess model quality without moving data, and explore patterns for sovereign AI, disconnected operations, multi-GPU inference, and Azure-consistent management.
Tuesday, 17 November, 2026 / 1:30 PM - 1:50 PM GMT
Theater 2, Exhibit Showcase
Platform teams must deliver speed and scale without compromising security or reliability. As autonomous agents move into production, they need secure, isolated environments to operate safely. This session explores how sandboxed AI agents can reduce operational toil and strengthen reliability while maintaining governance and control, with a practical framework for evaluating where agentic operations fit into your platform roadmap.
Tuesday, 17 November, 2026 / 1:30 PM - 1:50 PM GMT
Theater 3, Exhibit Showcase
As AI increases our reliance on SaaS data, what happens when that data is deleted, compromised or unavailable? This session walks through practical SaaS recovery scenarios and the operational decisions behind them. See how independent access, verified recovery and a trusted copy of critical data can help I&O teams protect the data AI depends on, reduce recovery risk and strengthen operational resilience.
Tuesday, 17 November, 2026 / 2:00 PM - 2:30 PM GMT
Maritime Suite 9
AI is forcing I&O leaders to rethink team structures as work evolves in real time. This session explores how AI and shifting business needs reshape I&O teams, which functions must adapt, and where traditional models fail. Attendees will review organizational models, their benefits and trade-offs, and gain a framework for strategic restructuring — ensuring teams are resilient, flexible and future-proof.
Tuesday, 17 November, 2026 / 2:00 PM - 2:30 PM GMT
Maritime Suite 25
Public cloud is no longer a strategic consideration organizations; it’s the current state. As organizations face new demands around data sovereignty, vendor concentration risk, AI workloads and regulatory pressure, I&O leaders are expanding their approach to cloud and considering new models to best align with organizational needs. We explore how leading organizations are evolving toward hybrid, multicloud and sovereign cloud strategies in order to make intentional architectural choices and align infrastructure strategies with organizational needs.
Tuesday, 17 November, 2026 / 2:00 PM - 2:30 PM GMT
Maritime Suite 11
Heads of I&O face pressure to adopt AI agents and automation, yet must maintain operational reliability and stability. This research provides a criteria-driven method to select the right mix of deterministic workflows and agentic automation, ensuring scalable and reliable operations.
Tuesday, 17 November, 2026 / 2:00 PM - 2:30 PM GMT
Maritime Suite 10
The next frontier in observability is the partnership between humans and AI. This session examines how agentic AI augments human expertise, enabling teams to focus on strategic innovation while AI handles high-velocity, reliable operations. Discover best practices for integrating AI into your observability stack, change management strategies and lead with data-driven intelligence for resilient outcomes.
Tuesday, 17 November, 2026 / 2:00 PM - 2:30 PM GMT
Maritime Suite 31
Amid rising geopolitical tension, demand for a fully sovereign SASE grows, but it does not exist yet. I&O and cybersecurity leaders must pragmatically assess technical options and trade-offs, balancing risk, cost and capabilities to enhance SASE sovereignty.
Tuesday, 17 November, 2026 / 2:00 PM - 2:30 PM GMT
Maritime Suite 7
ServiceNow customers are increasingly leveraging the Now Platform for IT, business and AI transformation. As they develop platform strategies and corresponding technology roadmaps, costs can quickly spiral out of control, impacting budgets. IT leaders need to understand the commercial impact of strategic platform decisions on future budgets to ensure costs remain aligned to business value. Join this session to learn more.
Tuesday, 17 November, 2026 / 2:00 PM - 2:30 PM GMT
Maritime Suite 6
A digital employee experience (DEX) strategy is crucial for identifying and eliminating digital friction that hampers workforce productivity. In this session, attendees will understand which simple actions can kickstart the journey to effectively enhance DEX and drive organizational success.
Tuesday, 17 November, 2026 / 2:45 PM - 3:15 PM GMT
Maritime Suite 25
AI won’t live in one place, and neither will the data that powers it. Explore how distributed AI is reshaping infrastructure across edge, sovereign, private cloud and hyperscale environments. Seagate will share practical insights on navigating sovereignty, efficiency, resilience and scale, and why decisions about where data lives, moves and is retained will increasingly shape AI outcomes and business value.
Tuesday, 17 November, 2026 / 2:45 PM - 3:15 PM GMT
Maritime Suite 6
Trust and governance are paramount for AI agents handling mission-critical I&O tasks. That trust is earned through repeatable use of Agents and a NetOps Harness to diagnose issues, implement safe change, and proactively optimize the network. See examples from 100+ production networks of Agentic NetOps moving teams from reactive diagnosis to programmatic prevention, earning the path toward autonomy.
Tuesday, 17 November, 2026 / 2:45 PM - 3:15 PM GMT
Maritime Suite 11
Measuring autonomous IT operations requires looking beyond deployment speed to value, cost reduction, and resilience. In this session, discover how Linde are evolving to AI-driven operations and measure automation and AI return. Learn how a trusted foundation of operational data that works with the tools you already own, a unified observability and a modernised service experience can move your teams from reacting to preventing and accelerate your organisations journey to autonomous IT Ops.
Tuesday, 17 November, 2026 / 2:45 PM - 3:15 PM GMT
Maritime Suite 9
Most cyber incident response plans were built for a world that no longer exists. AI is changing how quickly attackers move and introducing new challenges for how recovery must be managed. Drawing on new global research from 3,200 Security and IT leaders and real-world experience helping companies recover, independent cyber resiliency research, and real-world experience helping customers recover from cyber-attacks, this session shows where plans break under pressure, what resilient teams do differently, and concrete steps to build a plan for what's next.
Tuesday, 17 November, 2026 / 2:45 PM - 3:15 PM GMT
Maritime Suite 7
Your AI can be fully available and still confidently wrong. These “trust incidents” are quiet, selective and invisible to traditional monitoring. PagerDuty runs AI in production and supports customers when their AI fails, so we see both sides. Based on benchmarking our own SRE agent, this session shows I&O leaders how to treat correctness like availability: how to define it, monitor it without an answer key and challenge vendor accuracy claims.
Tuesday, 17 November, 2026 / 2:45 PM - 3:15 PM GMT
Maritime Suite 10
Regulation, hybrid complexity and AI demand are forcing a re-architecture of critical operations. Leaders who run these environments join us to examine three emerging deployment patterns: resilience engineered across hybrid estates, sovereign infrastructure combining local colocation with geo-fencing, and a neutral AI gateway with the observability and control needed to scale innovation.
Tuesday, 17 November, 2026 / 2:45 PM - 3:15 PM GMT
Maritime Suite 31
Building an impressive AI agent demo has never been easier. Shipping it into hundreds of production environments and keeping it reliable once it's there is a completely different problem. This talk draws on experience building and operating Olly, Coralogix's agentic observability system, across hundreds of organizations. If you run AI agents in production, you'll leave with a clear picture of the real operational risks, and where to focus energy.
Tuesday, 17 November, 2026 / 3:15 PM - 3:45 PM GMT
Exhibit Showcase
Join us for coffee and tea during a brief break between sessions. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/lsce22/assets/15835411_15835411.pdf) to view the menu. For specific dietary needs, please speak to your server.
Tuesday, 17 November, 2026 / 3:20 PM - 3:40 PM GMT
Theater 1, Exhibit Showcase
Virtualization estates are being rebuilt under cost and licensing pressure, and I&O teams inherit storage that cannot see the workloads it serves. This session shows how workload-aware infrastructure removes manual tuning, makes contention self-evident, and holds service levels through a platform migration. Learn where purpose-built infrastructure beats general-purpose platforms, and how to test that trade-off against your own estate.
Tuesday, 17 November, 2026 / 3:20 PM - 3:40 PM GMT
Theater 2, Exhibit Showcase
Cloud cost models assume whoever provisions a resource is whoever uses it. AI breaks that: a platform team owns the model endpoint while products, teams, and customers consume it, so the bill lands on the wrong people and nobody can say what AI is worth. Amit Kinha (Field CTO, DoiT; FinOps and Tokenomics Foundation boards) offers a cost model built for AI and five moves to make before inference dominates the budget.
Tuesday, 17 November, 2026 / 3:45 PM - 4:15 PM GMT
Maritime Suite 6
I&O leaders are stuck between metrics no one outside I&O finds relevant and business value metrics that say nothing about operational health or where investment is needed. Learn how outcome-driven metrics fill that gap by measuring what stakeholders experience from I&O.
Tuesday, 17 November, 2026 / 3:45 PM - 4:15 PM GMT
Maritime Suite 25
Dynamic geopolitical tensions and regulatory pressures are forcing many organizations to urgently evaluate their exposure to large, U.S.-based technology providers. These insights help heads of I&O detangle years of accumulated dependencies with a phased, low-risk and well-governed approach.
Tuesday, 17 November, 2026 / 3:45 PM - 4:15 PM GMT
Maritime Suite 9
Many disaster recovery plans look ready on paper but fall short when something actually breaks. This illusion of readiness is disaster recovery theater. This session shows I&O leaders how to replace the monolithic plan with a modular DR program that teams can use in today's environments, including where AI can help and where it can't.
Tuesday, 17 November, 2026 / 3:45 PM - 4:15 PM GMT
Maritime Suite 11
The rise of AI is transforming site reliability engineering from a reactive function into a proactive driver of resilience, performance and business continuity. The heads of infrastructure and operations must quickly prepare teams to thrive in this AI-augmented operating model while managing adoption risks.
Tuesday, 17 November, 2026 / 3:45 PM - 4:15 PM GMT
Maritime Suite 31
The 2024 CrowdStrike outage exposed a critical vulnerability: flawed vendor updates can disrupt your enterprise. Traditional IT disaster recovery is not equipped for this supply chain risk. Attend this session and learn the three essential steps security and IT teams must take to build endpoint resilience: granular ITDR planning, risk-based update management to limit the blast radius and converting undocumented knowledge into formal, repeatable recovery runbooks.
Tuesday, 17 November, 2026 / 3:45 PM - 4:15 PM GMT
Maritime Suite 7
AI, including generative AI and agentic AI, introduces different contract risks related to customer data and responsible AI. These risks are interwoven with continually evolving pricing models and metrics, making it difficult to compare commercials and avoid skyrocketing costs. In this session, D&A leaders will gain insights into addressing the key differences between traditional SW/SaaS and AI/GenAI deals.
Tuesday, 17 November, 2026 / 3:45 PM - 4:15 PM GMT
Maritime Suite 10
Speed and stability no longer need to be trade-offs. This session shows how autonomous endpoint management uses AI, autonomous safety mechanisms and real-time telemetry to dynamically adjust operations based on risk, performance and employee impact. Learn how organizations are reducing labor, accelerating change and preventing outages by letting systems advise when to move fast or slow down. Beyond the technology, this session explores the operating model shifts required for success, including new trust boundaries, metrics and decision frameworks that enable safe autonomy at scale.
Tuesday, 17 November, 2026 / 4:30 PM - 5:00 PM GMT
Maritime Suite 31
Poorly managed talent shortages and generational gaps threaten the stability and performance of the I&O team. Heads of I&O can leverage AI and targeted strategies to build, engage and future-proof their multigenerational workforce for lasting success. This session provides I&O leaders with an A.C.T.I.O.N. framework for assessing multigenerational workforce maturity and key action items for improvement.
Tuesday, 17 November, 2026 / 4:30 PM - 5:00 PM GMT
Maritime Suite 7
Global shocks — such as geopolitics, regulation, supply chain fragility and AI concentration — are compelling enterprises and governments to reclaim sovereignty while keeping pace with AI innovation and cost pressures. The Sovereign Utility Platform delivers an outcome-driven model built on sovereignty, SLA accountability, and agent-first automation, enabling intelligent and sovereign I&O operations.
Tuesday, 17 November, 2026 / 4:30 PM - 5:00 PM GMT
Maritime Suite 11
Market disruption in virtualization is a strategic inflection point, not just a risk event. Instead of simply swapping hypervisors, practitioners can rethink workload execution, evaluating options from modernized virtualization and private cloud to containers, serverless, and workload repatriation. The aim is to align infrastructure with real workload demands, including AI-driven use cases.
Tuesday, 17 November, 2026 / 4:30 PM - 5:00 PM GMT
Maritime Suite 6
In IT operations the work to support employees will be significantly disrupted by AI assistants, AI agents and increased levels of automation. But When everything goes wrong, do you want to chat with AI or see a person you know? This session will help you understand how to increase the use of AI, maintain the highly visible IT support human contact, and avoid reductions in employee satisfaction.
Tuesday, 17 November, 2026 / 4:30 PM - 5:00 PM GMT
Maritime Suite 10
Postquantum threats are no longer theoretical, but immediate action is often unclear. This session outlines practical steps for crypto-agility, asset inventory and risk prioritization across infrastructure and applications.
Tuesday, 17 November, 2026 / 4:30 PM - 5:00 PM GMT
Maritime Suite 9
Escalating AI costs make their optimization an inescapable enterprisewide requirement. Establish an integrated ITAM and FinOps unit with the mandate to maximize value while eliminating wasteful consumption and unproductive costs.