As Deputy CEO and Chief Customer Officer at Services Australia, Jonathon leads a group responsible for optimising, improving, and transforming critical services to millions of Australians every day. With over a decade of senior executive experience across several portfolios, he specialises in technology-enabled transformation across digital, Artificial Intelligence (AI), digital identity, and strategy in the public sector. His mission is to improve customer and staff experiences by using data, AI and human-centred design to deliver government services that are seamless, trusted and inclusive. He believes well-designed services are enabled by the safe and responsible use of technology, informed by strong collaboration with users, and focused on improving outcomes for people and communities. His experience spans agile leadership, modern digital delivery and service innovation. He is passionate about building empowered teams that are encouraged to experiment, learn and deliver at pace, while strengthening partnerships across government to turn innovation into practical, scalable impact.