All 2026 Conference Sessions

Gartner IT Symposium/Xpo™ 2026 dives deep into key topics for CIOs and IT leaders around AI, executive leadership, cybersecurity, operating models and more to help you address your organization's mission-critical challenges.

2026 Conference Theme

Ignite Intelligence

AI is no longer a differentiator - it's now part of the foundation. CIOs must take the artificial out of intelligence, combining human ingenuity with AI to unlock value, drive agility, and navigate disruption. A human-centered approach is key to leading the intelligent enterprise.

Explore our conference sessions below, all developed with this theme in mind. 

Hear from past attendee on the value of attending and why they consider this the must-attend conference of the year. 
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Monday, 14 September, 2026

11:15 AM - 11:45 AM AEST

Magic Quadrant Power Session: Enterprise AI Coding Agents and AI Application Development Platforms
Manjunath Bhat, Distinguished VP Analyst, Gartner
The use of AI is now ubiquitous in software engineering and enabling faster delivery of higher quality products. We discuss findings from Gartner's Magic Quadrants for Enterprise AI Coding Agents and AI Application Development Platforms. Learn how Gartner defines these markets, the mandatory and common product features, the best vendors for your organization, the main use cases, and how complementary these solutions are. ... Show More Show Less

11:15 AM - 11:45 AM AEST

Navigating the AI Agent Landscape: A Strategic Guide for IT Leaders
Adrian Leow, VP Analyst, Gartner
The AI agent ecosystem is rapidly advancing, characterized by considerable hype and overwhelming choices. In this session, we provide an overview of the AI agent ecosystem, highlight key players and outline evolving deployment models to help IT leaders drive business value. ... Show More Show Less

11:15 AM - 11:45 AM AEST

The Technology of Strategy: How CIOs Use AI to Rewrite Strategic Planning
Ayca Moseley, Sr Director Analyst, Gartner
Strategic planning is being fundamentally rewritten by technology. AI, agentic systems, deep‑research tools, scenario engines, and digital‑twin platforms are shifting strategy from an episodic, human‑only process to a continuously computed, technology‑enabled discipline.

In this session, we present a bold framework showing how CIOs can transform the strategy cycle by building three core capabilities:
1. An AI‑powered Strategic Intelligence Layer that continuously scans external signals and internal assumptions
2. Next-generation future - casting driven by simulation, agentic forecasting, digitally enabled scenario planning
3. And a Strategy Co‑Pilot that automates the creation of strategic artifacts, portfolio decisions, and personalized strategy communication

Backed by Gartner research across emerging AI use cases and the reference architecture for strategic planning, this session gives CIOs specific actions to take in the next 12 to 24 months to modernize how their enterprises sense, decide, and adapt. Attendees will leave with a clear playbook to operationalize the “technology of strategy." ... Show More Show Less

12:00 PM - 12:30 PM AEST

IBM: Your AI isn't the Problem. Your Organisation is.
The next generation of AI won't be limited by models - it will be limited by organisations. Most enterprises already have access to world-class technology. What they lack is alignment. Too many initiatives, disconnected teams, conflicting priorities and governance designed for a different era are preventing AI from reaching scale. Using real-world case studies, discover why attention has become the scarcest resource in enterprise transformation, and how leading organisations redesign operating models so people and AI can create value together. ... Show More Show Less

01:20 PM - 01:40 PM AEST

IBM: Can We Fix the AI Agent Chaos? Yes, We Can.
What happens when your enterprise has dozens or hundreds of AI agents running across different platforms? In this session, we’ll share how watsonx Orchestrate provides a unified control plane to manage it all. Learn how to onboard agents from different frameworks, observe them in real time, and evaluate performance, all from a single interface. Walk away with practical strategies for governing and scaling AI efficiently across your organisation. ... Show More Show Less

01:45 PM - 02:05 PM AEST

Bigeye: When AI Agents Outnumber Humans - How CIOs Build Trust, Visibility and Control in the AI-First Enterprise
Eleanor Treharne-Jones, Chief Executive Officer, BIGEYE
Enterprises are moving past copilots and chatbots toward autonomous AI agents that retrieve data, invoke APIs, and act with minimal human oversight — and many organizations will soon manage hundreds or thousands of them. Traditional governance, built for applications and human users, wasn't designed for software that makes decisions at machine speed. CIOs now need answers to hard questions: what agents exist, what they're doing, what data they touch, and what they cost. Drawing on real-world deployments from enterprises already running AI in production, this session will provide attendees with actionable strategies and measurable outcomes for scaling AI governance and trust at enterprise level. ... Show More Show Less

01:45 PM - 02:05 PM AEST

DevRev: Enterprise AI has a goldfish problem (and it is on your invoice)
Most enterprise AI forgets your business between questions: relearning from scratch every time, costing more every quarter, and never getting smarter. The fix? Shared Memory: a persistent architecture that lets AI reason over what it already knows. When it remembers, accuracy holds at 92-97% even as data grows 256 times larger. Watch a live side-by-side, hear a customer who made the switch, and walk away with a personalized AI readiness brief. ... Show More Show Less

03:00 PM - 03:30 PM AEST

Decision Intelligence: Getting Value From AI Agents and Multiagent Systems
Erick Brethenoux, Distinguished VP Analyst, Gartner
The AI operationalization phase is giving way to the next evolution of AI software based on composite AI and AI agents. AI agents need an enterprise view and a bigger picture to organize their collaborations. To build adaptable and resilient systems, organizations should explore this evolution — based on the decision intelligence discipline — to maximize the benefits brought by the AI agent wave. Join this session to learn more. ... Show More Show Less

03:00 PM - 03:30 PM AEST

Evaluating AI in CRM: What Vendors Really Offer
CRM continues to be a "buy market" in the Agentic era. Gartner forecasts 80% of vendors will integrate agentic AI by 2026, and AI-CRM spend will exceed non-AI CRM by 2028. Existing vendors enhance AI against 1000+ emerging AI-native challengers. Organizations will need to selectively adopt AI-native solutions. The session examines established and AI-native capabilities, advising CIOs on selection. ... Show More Show Less

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“The sessions at IT Symposium have been of great benefit to our organization. The keynotes and overall speakers offer an innovative but practical view of today’s technical landscape. I would recommend to any technology leader.”

Ingrid Schnell
Head of Strategy and Architecture, AICD

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