Sunday, 13 September, 2026 / 3:00 PM - 7:00 PM AEST
Southern Pavilion
Registration and information hours for the day.
Sunday, 13 September, 2026 / 6:30 PM - 8:30 PM AEST
Kiyomi, Ground Level, The Star
Monday, 14 September, 2026 / 6:30 AM - 7:15 AM AEST
Kurrawa Park
Join our 5km run club. Our running coach will accompany you on a scenic run around Broadbeach & Surfers Paradise. • Participants should bring: Towel and water, please leave all valuables in hotel rooms • Dress code: Appropriate outdoor exercise attire, running shoes • Group numbers are small and are limited to first come, first serve. If you can no longer attend, please ensure you cancel your registration to free up the space for other attendees on the waitlist.
Monday, 14 September, 2026 / 7:00 AM - 9:30 AM AEST
Hall Foyer, Eastern Terrace 1 and Level 1 Foyer G
Enjoy some light refreshments and coffee before the conference. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/ps34/assets/15391157_15391157.pdf) to see our refreshment break menu.
Monday, 14 September, 2026 / 7:00 AM - 5:30 PM AEST
Foyer's E & F
Join us in the Exclusive Member Lounge where you can enjoy barista coffee and snacks each day! Rest your feet, charge your devices, network among peers, meet with a Gartner Executive Partner, or find a quiet space to get some work done. If you’d like to book a private meeting room, just ask us for more information at the welcome desk! Rooms are available for you on a first come first served basis. We look forward to hosting you! For more information regarding your on-site conference benefits, please visit your [Exclusive Member Experience page](https://www.gartner.com/en/attendees-navigator/apac/ps34/member-experience).
Monday, 14 September, 2026 / 7:00 AM - 7:45 AM AEST
Kurrawa Park
Begin your day with a yoga class designed to free your mind and relax your body. Re-aligns the body and improves circulation through the lengthening and strengthening of the muscles and ligaments. Suitable for all levels of fitness and ability. Please meet at Kurrawa Park. • Yoga mats will be provided • Participants should bring: Towel and water, please leave all valuables in hotel rooms • Dress code: Appropriate exercise attire • Group numbers are small and are limited to first come, first serve. If you can no longer attend, please ensure you cancel your registration to free up the space for other attendees on the waitlist. • The class will be located outdoors “weather permitting”, in case of rain it will be held in the Gold Coast Convention Centre, Room 9
Monday, 14 September, 2026 / 7:00 AM - 5:15 PM AEST
IT Xpo Foyer
Discover cutting-edge tools, diagnostics and actionable resources at the Gartner Showcase. Visit our demo space for a personalized walkthrough of our business and technology insights platform and learn how Gartner's leading tools like BuySmart, AI Controls Assessment, and IT Operating Model for MSE can help you make faster, smarter decisions on your mission-critical priorities.
Monday, 14 September, 2026 / 7:00 AM - 6:45 PM AEST
Southern Pavilion
Registration and information hours for the day.
Monday, 14 September, 2026 / 8:00 AM - 8:30 AM AEST
Room 8
Monday, 14 September, 2026 / 8:30 AM - 9:00 AM AEST
Central Room C
With so much to see and experience, ensure you don’t miss a thing. Attend an insightful presentation highlighting sessions, peer activities, the Exhibit Showcase, and helpful resources. Grab a coffee after the session and begin networking with peers.
Monday, 14 September, 2026 / 8:30 AM - 9:00 AM AEST
Stage 4
Exhibitors and their staff are encouraged to attend this session to familiarize themselves with the venue, onsite support and services, best practices for a successful conference, as well as a live Q&A with the Gartner team. Thank you for being an important part of the conference and the attendee experience!
Monday, 14 September, 2026 / 8:30 AM - 9:20 AM AEST
Room 8
Monday, 14 September, 2026 / 9:30 AM - 10:30 AM AEST
Arena 2
AI continues to be embedded in everything the enterprise does. AI value is growing but AI risk is compounding. In Gartner's Opening Keynote, discover how CIOs and IT leaders can build a flywheel of good AI momentum and balance value against compounding risk using good drag that mitigates it. In the end, continuous positive returns can be found to compound your success.
Monday, 14 September, 2026 / 10:30 AM - 11:15 AM AEST
IT Xpo
Join us in IT Xpo for coffee, tea, and some light snacks in a brief break between sessions. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/ps34/assets/15391156_15391156.pdf) to see our refreshment break menu.
Monday, 14 September, 2026 / 10:30 AM - 11:15 AM AEST
Foyer's E & F
You’re invited to take a break and enjoy morning snacks in the Exclusive Member Lounge! This is a great time to network with your peers or learn more from your Gartner Executive Partner. We hope you’ll join us!
Monday, 14 September, 2026 / 10:30 AM - 4:45 PM AEST
Glean, Foyer B
Visit the Glean Engagement Zone in Foyer B at IT Symposium/Xpo, Gold Coast
Monday, 14 September, 2026 / 10:30 AM - 4:45 PM AEST
IBM, Foyer C
The future of enterprise innovation is under construction. Whether you're shaping business strategy or building technology, put IBM Bob to work turning ideas into outcomes. Experience how enterprise AI accelerates planning, software delivery, knowledge discovery and automation while working with your existing tools, understanding your business context, and helping teams deliver faster, make better decisions and innovate securely at enterprise scale.
Monday, 14 September, 2026 / 10:30 AM - 4:45 PM AEST
Airia, Foyer C
Stop by the Airia Engagement Zone to see how that partnership plays out in practice — including how the Atlassian Williams F1 Racing Team is building AI security and governance frameworks that enterprises like yours can adopt today. Chat with the Airia team, get hands-on with the platform, and enter for a chance to win exclusive signed Atlassian Williams merchandise. Victory margins in F1 are measured in thousandths of a second, and the difference between the podium and the pit lane comes down to who processes information faster. Sound familiar? It should because that's exactly the challenge enterprises face every day.
Monday, 14 September, 2026 / 10:30 AM - 4:45 PM AEST
ThreatLocker, Hall 3 Foyer
Relax. Zero Trust is in control here. Control what runs, what connects, and what has access.
Monday, 14 September, 2026 / 10:30 AM - 10:40 AM AEST
Room 8
Monday, 14 September, 2026 / 10:30 AM - 6:45 PM AEST
IT Xpo
Visit the IT Xpo to evaluate industry offerings that can move your business forward. Engage with your peers, Gartner analysts, and exhibitors. Attend a stage session to see technology in action.
Monday, 14 September, 2026 / 10:40 AM - 11:35 AM AEST
Room 8
Monday, 14 September, 2026 / 10:45 AM - 11:05 AM AEST
Stage 1
CIOs face a tough call: AI speed or trust, rarely both. This session shows live how orchestration becomes the nervous system for trustworthy AI, connecting apps, data, and agents with governance built in from day one. See how to go from months of architecture debate to weeks of auditable, connected workflows, faster innovation without losing control or compliance. Walk away with your own AI orchestration blueprint.
Monday, 14 September, 2026 / 10:45 AM - 11:05 AM AEST
Stage 2
Every enterprise conversation creates work - a customer need to fulfil, a decision to execute, a problem to resolve, or a process to move work forward. See Zoom's AI and agentic platform connect conversations to agents, workflow and systems that turn what happens next into business outcomes - with an open, federated approach designed to work alongside your existing technology.
Monday, 14 September, 2026 / 10:45 AM - 11:05 AM AEST
Stage 3
As AI agents become the new interface to the enterprise, CIOs face a critical question: do they need new applications or new ways to use the systems they already own? Join One New Zealand CIO Adrian Albuquerque and Rimini Street Regional CTO Tal Nathan to explore AI agents, governance, data ownership and enterprise architecture, and how organizations can maintain control while building an AI-ready future on top of existing systems of record.
Monday, 14 September, 2026 / 10:45 AM - 11:05 AM AEST
Stage 4
As AI moves from answering questions to taking action, CIOs face a new challenge: how to scale autonomy without sacrificing control. This session presents a practical framework to discover AI use, define accountability, operationalise governance, enforce safeguards at runtime and validate outcomes. Attendees will learn how to expand autonomy in measured stages, connecting every step to business value, risk and evidence.
Monday, 14 September, 2026 / 11:00 AM - 12:00 PM AEST
Room 9
The programme kicks off with an overview of the Gartner IT Symposium/Xpo and the unique experience that CIOs and senior IT leaders have at the conference. You’ll hear directly from our leadership team on how the conference has evolved and where it is heading. You’ll also receive an exclusive inside view into the audience and insights on their objectives in attending. Lunch will be served.
Monday, 14 September, 2026 / 11:15 AM - 11:45 AM AEST
Arena 2
Technological breakthroughs are accelerating like never before, are you ready to keep up? Join us for this must-attend session where Gartner unveils the top strategic technology trends for 2027! Discover how following Gartner’s expert guidance can empower your organization to thrive in a rapidly changing digital world. We'll reveal 10 game-changing technologies every CIO should know to face the future with confidence & agility.
Monday, 14 September, 2026 / 11:15 AM - 11:45 AM AEST
Arena 1A
The AI agent ecosystem is rapidly advancing, characterized by considerable hype and overwhelming choices. In this session, we provide an overview of the AI agent ecosystem, highlight key players and outline evolving deployment models to help IT leaders drive business value.
Monday, 14 September, 2026 / 11:15 AM - 11:45 AM AEST
Arena 1B
As AI takes on more tasks, CIOs face a critical question: What work should my human employees do? The answer isn’t just upskilling — it’s building a new skill stack for AI-impacted jobs. Based on an analysis of 20 IT roles, this session will provide a framework and action plan to identify the human foundations you must hire for, the skills your people must let go of, and how to pioneer new and emerging skills.
Monday, 14 September, 2026 / 11:15 AM - 11:45 AM AEST
Central Room B
Strategic planning is being fundamentally rewritten by technology. AI, agentic systems, deep‑research tools, scenario engines, and digital‑twin platforms are shifting strategy from an episodic, human‑only process to a continuously computed, technology‑enabled discipline. In this session, we present a bold framework showing how CIOs can transform the strategy cycle by building three core capabilities: 1. An AI‑powered Strategic Intelligence Layer that continuously scans external signals and internal assumptions 2. Next-generation future - casting driven by simulation, agentic forecasting, digitally enabled scenario planning 3. And a Strategy Co‑Pilot that automates the creation of strategic artifacts, portfolio decisions, and personalized strategy communication Backed by Gartner research across emerging AI use cases and the reference architecture for strategic planning, this session gives CIOs specific actions to take in the next 12 to 24 months to modernize how their enterprises sense, decide, and adapt. Attendees will leave with a clear playbook to operationalize the “technology of strategy."
Monday, 14 September, 2026 / 11:15 AM - 11:45 AM AEST
Central Room C
The use of AI is now ubiquitous in software engineering and enabling faster delivery of higher quality products. We discuss findings from Gartner's Magic Quadrants for Enterprise AI Coding Agents and AI Application Development Platforms. Learn how Gartner defines these markets, the mandatory and common product features, the best vendors for your organization, the main use cases, and how complementary these solutions are.
Monday, 14 September, 2026 / 11:15 AM - 11:45 AM AEST
Room 6
Gartner forecasts 80% of CRM vendors will integrate agentic AI by 2026, and AI-CRM spend will exceed non-AI CRM by 2028. Existing vendors enhance AI against 1000+ emerging AI-native challengers. Organizations will need to selectively adopt AI-native solutions, and create options to reduce vendor lock-in. The session examines established and AI-native CRM capabilities, advising CIOs on selection.
Monday, 14 September, 2026 / 11:15 AM - 12:00 PM AEST
Room 1
To significantly impact business performance, CIOs must focus on redesigning value chains and processes with AI as a core assumption, not an afterthought. Yet most struggle with where to start and how to reimagine processes and customer / constituent outcomes for AI. Bring your questions and experiences to this Ask the Analyst discussion.
Monday, 14 September, 2026 / 11:15 AM - 12:15 PM AEST
Room 5
Cloud infrastructure and platform services contract negotiation involve substantial opportunities and risks. While the negotiation fundamentals are similar, each cloud vendor has specific commercials that clients must understand fully. In this session, we will review the critical steps for negotiations, vendor differences and similarities to be aware of when negotiating to achieve the most optimal contract.
Monday, 14 September, 2026 / 11:15 AM - 11:35 AM AEST
Stage 1
This session will cover the top trends in the HCLS hype cycle for Data, Analytics and AI.
Monday, 14 September, 2026 / 11:15 AM - 11:35 AM AEST
Stage 2
Take a walk through the Magic Quadrant for observability platforms. This presentation will unravel the latest trends, key players and groundbreaking technologies transforming how businesses harness observability platforms for strategic advantage.
Monday, 14 September, 2026 / 11:15 AM - 11:35 AM AEST
Stage 3
Challenges are evolving rapidly as a new era of innovation emerges for education CIOs. The new era expects CIOs to demonstrate ways they can contribute to their institutions' broader missions of education and research and create opportunities for a competitive advantage. The session will review the Hype Cycle for Higher Education 2026, including a deeper exploration of several key innovation profiles. Attendees will learn how to determine which technologies will support their institution's modernization goals.
Monday, 14 September, 2026 / 11:15 AM - 12:00 PM AEST
Room 4
Many CIOs face the challenge of gaining meaningful board engagement on cybersecurity and operational resilience. Join your peers in this forum to discuss what works — and what doesn’t — when communicating risk and advocating for investment at the highest level.
Monday, 14 September, 2026 / 11:15 AM - 12:00 PM AEST
Room 3
Modernization initiatives aim to reduce complexity and enable new capabilities, but they often create new forms of tech debt and competing priorities with disruptive technologies like AI, cloud and advanced analytics. Heads of EA must drive modernization, govern emerging technology adoption and coordinate debt reduction, often without direct control over delivery teams. Join this discussion to exchange insights on drivers of tech debt, how new technologies reshape it and EA’s ability to manage it.
Monday, 14 September, 2026 / 11:35 AM - 11:40 AM AEST
Room 8
Monday, 14 September, 2026 / 11:40 AM - 12:25 PM AEST
Room 8
Monday, 14 September, 2026 / 12:00 PM - 12:30 PM AEST
Arena 2
Cyber-risk is topping enterprise concerns in the age of AI. This session shows how Google Cloud leverages AI to defend against threats while retaining innovation speed.
Monday, 14 September, 2026 / 12:00 PM - 12:30 PM AEST
Arena 1B
Many organisations have proven that AI can deliver value. The real challenge is making that value repeatable, scalable, and transformational. Join technology leaders from AGL and Suncorp as they share lessons from scaling AI in complex, highly regulated environments. Learn how they align business, technology and risk teams, evolve governance for the AI era, and redesign operating models to deliver trusted, measurable outcomes at scale.
Monday, 14 September, 2026 / 12:00 PM - 12:30 PM AEST
Central Room B
How do you deploy AI at the speed your business demands without exposing the enterprise to unmanaged risk? See how a single AI platform manages people, money, and agents together with governance built in, not bolted on. You'll learn how leading CIOs deploy AI agents securely within enterprise guardrails to accelerate innovation and get work done right.
Monday, 14 September, 2026 / 12:00 PM - 12:30 PM AEST
Central Room C
What if the organisations with the least freedom to experiment have the most to teach us about transformation? For Australia’s critical public services, every modernisation decision must balance innovation with resilience, operational continuity and public trust. Join leaders from energy, elections and transport as they reveal how they’re navigating the convergence of digital, AI and cyber - where getting it wrong has real-world consequences.
Monday, 14 September, 2026 / 12:00 PM - 12:30 PM AEST
Arena 1A
AI is reshaping the enterprise, but success depends on more than deploying new tools. As data flows through copilots, assistants, and AI applications, organizations need a new approach to governance and security. Discover how leading enterprises are reducing risk, improving visibility, and building the trusted foundation needed to scale AI with confidence.
Monday, 14 September, 2026 / 12:00 PM - 12:15 PM AEST
IT Xpo
Get an insider’s look at the IT Xpo with a private tour and begin to picture what your presence could look like.
Monday, 14 September, 2026 / 12:00 PM - 12:45 PM AEST
Room 10
Stop the token bleed. Master enterprise tokenomics and protect your AI margins before adoption outpaces your budget.
Monday, 14 September, 2026 / 12:30 PM - 2:15 PM AEST
IT Xpo and Garden Terrace
Grab Lunch on IT Xpo, at out Garden Terrace or the ThreatLocker Café Click [here](https://css-cf-pbl.emt.aws.gartner.com/events/ps34/assets/15391159_15391159.pdf) to view the buffet lunch menu. Click [here](https://css-cf-pbl.emt.aws.gartner.com/events/ps34/assets/15391158_15391158.pdf) to view the Grab & Go Café menu. For specific dietary needs, please visit the dietary table located within IT Xpo or the Garden Terrace for further details and assistance.
Monday, 14 September, 2026 / 12:30 PM - 2:15 PM AEST
Hall 4
This keynote responds to what many organisations are feeling: AI is accelerating fast, social anxiety and disconnection are rising, and many of our existing models of leadership, learning, and communication no longer feel fit for purpose. This keynote explores what remains essentially human in an AI-led world. Drawing on connection profiling and a research dataset of 25,000 responses, it looks at how attention, emotion, relationships, and purpose are changing, and why human development now needs to evolve beyond information and skills alone. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/ps34/assets/15391155_15391155.pdf) to view the menu. If you have any dietary requirements, please update your registration profile or contact GlobalConferences@gartner.com so we can accommodate your request.
Monday, 14 September, 2026 / 12:30 PM - 1:30 PM AEST
Room 3
The Gartner strategy team invites you to participate in a facilitated peer discussion. This small group will provide you an opportunity to network with peers while helping to inform strategic direction for future conferences
Monday, 14 September, 2026 / 12:40 PM - 1:40 PM AEST
Room 2
Scaling AI responsibly is no longer optional. As agencies face upcoming DTA Impact Assessment deadlines and the new Cloud Policy, how do you safely deploy autonomous AI agents. Join Google Cloud for a sit-down lunch discussing secure-by-design AI architectures. We'll talk through how to govern multi-agent systems, ensure data sovereignty, and leverage Google Distributed Cloud to meet whole-of-government trust standards.
Monday, 14 September, 2026 / 12:40 PM - 1:40 PM AEST
Room 1
CIOs are under pressure to cut costs, modernize core systems and unlock AI value, all while demonstrating clear ROI. This roundtable examines the financial realities shaping ERP decisions, including support spend, migration risk, technical debt, AI usage costs, vendor lock-in and opportunities to redirect savings into innovation. Join peers to explore how to pursue transformation with greater economic discipline and measurable business impact.
Monday, 14 September, 2026 / 1:20 PM - 1:40 PM AEST
Stage 2
Anyone can buy an AI model. Your context is the differentiator. In this demo, Melissa Hill, Principal Product Manager at Atlassian, shows how connected context improves work across IT, tech, and business teams: more accurate responses, smarter decisions, and seamless integration with the tools you use most, including Confluence, Jira, Slack, and more.
Monday, 14 September, 2026 / 1:20 PM - 1:40 PM AEST
Stage 1
Discover a business-led, customer-first playbook for modernising utility CX, without chasing tech for tech's sake. Hear how Atturra’s trusted partnership approach is powering real results today for utilities — and where AI fits into tomorrow.
Monday, 14 September, 2026 / 1:20 PM - 1:40 PM AEST
Stage 4
Frontier AI is accelerating how quickly vulnerabilities are discovered and exploited, creating new challenges across technology, operations and enterprise risk. Richard Bergman (EY) and Jana Dekanovska (CrowdStrike) will share practical lessons from the front line, including how organisations can prioritise resilience, focus investment and build a roadmap for frontier AI resilience.
Monday, 14 September, 2026 / 1:20 PM - 1:40 PM AEST
Stage 3
What happens when your enterprise has dozens or hundreds of AI agents running across different platforms? In this session, we’ll share how watsonx Orchestrate provides a unified control plane to manage it all. Learn how to onboard agents from different frameworks, observe them in real time, and evaluate performance, all from a single interface. Walk away with practical strategies for governing and scaling AI efficiently across your organisation.
Monday, 14 September, 2026 / 1:45 PM - 2:05 PM AEST
Stage 2
Not all AI agents play by the rules. Join our fireside chat to learn what separates a lawful agent from a lawless one, and why choosing wrong can turn your enterprise into the Wild West. Daniella Pittis, CISO at Flight Centre, joins Shan Moorthy, CTO APAC at Workday, for a showdown through the good, the bad and the ugly of agentic AI — and how to build an open, governed architecture that keeps your human-AI workforce on the right side of the law.
Monday, 14 September, 2026 / 1:45 PM - 2:05 PM AEST
Stage 3
Most enterprise AI forgets your business between questions: relearning from scratch every time, costing more every quarter, and never getting smarter. The fix? Shared Memory: a persistent architecture that lets AI reason over what it already knows. When it remembers, accuracy holds at 92-97% even as data grows 256 times larger. Watch a live side-by-side and walk away with a personalized AI readiness brief.
Monday, 14 September, 2026 / 1:45 PM - 2:05 PM AEST
Stage 4
Enterprises are moving past copilots and chatbots toward autonomous AI agents that retrieve data, invoke APIs, and act with minimal human oversight — and many organizations will soon manage hundreds or thousands of them. Traditional governance, built for applications and human users, wasn't designed for software that makes decisions at machine speed. CIOs now need answers to hard questions: what agents exist, what they're doing, what data they touch, and what they cost. Drawing on real-world deployments from enterprises already running AI in production, this session will provide attendees with actionable strategies and measurable outcomes for scaling AI governance and trust at enterprise level.
Monday, 14 September, 2026 / 1:45 PM - 2:05 PM AEST
Stage 1
People are doing more, faster, with AI. But while creation has scaled, successful pilots, strategic clarity, and security standards have not. Join leaders from Flight Centre and Miro for a candid conversation about the journey they're on to close that gap: building a shared, secure space where teams and agents work from the same context; turning governance into a guardrail, not a gate; and measuring the business impact that matters most.
Monday, 14 September, 2026 / 2:15 PM - 2:45 PM AEST
Arena 2
CIOs at all levels of the government are faced with AI adoption pressures and a massive shift in cryptography, contending with growing cybersecurity threats and shifting responsibilities for local, state and federal governments. This presentation explores these changes and the actions CIOs must take.
Monday, 14 September, 2026 / 2:15 PM - 2:45 PM AEST
Arena 1A
Maintenance is shifting from human-based interpretation to AI agents deciding what happens next. Organizations that cannot operationalize this will fall behind. This session guides CIOs through the future of asset management, focusing on where to deploy prescriptive maintenance first, how to establish guardrails and how to reduce downtime.
Monday, 14 September, 2026 / 2:15 PM - 2:45 PM AEST
Arena 1B
IT's role is rapidly transforming, and legacy operating models are no longer fit for purpose. The post-AI job redesign effort, agentic AI and global instability are forcing CIOs and their peers to accept that they can no longer succeed without coleading change. Join this session to learn the essential steps to reimagine your operating model for this new era and secure IT's future.
Monday, 14 September, 2026 / 2:15 PM - 2:45 PM AEST
Central Room B
This session will unpack the major business and technology trends impacting the banking industry in 2026, including the evolving role of AI, shifting customer dynamics, and emerging technology implications. We'll also lay out the critical actions that CIOs must take to ensure their organizations remain competitive.
Monday, 14 September, 2026 / 2:15 PM - 2:45 PM AEST
Central Room C
This session will focus on the health data management platform and the AI governance platform as two must-have components to successfully deliver AI.
Monday, 14 September, 2026 / 2:15 PM - 2:45 PM AEST
Room 6
To achieve a high-performance culture, you need a highly motivated and engaged workforce. This isn't easy when change is unrelenting and the uncertainty about the future is taxing employees on an emotional level. CIOs must rethink a one-size-fits all approach to employee motivation and use nuance, data and dialogue to shift behaviors and unlock high performance. This session shows you how.
Monday, 14 September, 2026 / 2:15 PM - 3:00 PM AEST
Room 1
The AI foundation shift: Nothing is fixed. AI makes every component of work available for redesign: every process, every team, every handoff, every management layer and every decision can now be questioned. The question many CIOs and AI leaders ask is; “If we were designing the organization today, knowing what AI can do, would we build it in this way?”
Monday, 14 September, 2026 / 2:15 PM - 4:15 PM AEST
Room 5
AI and democratized tech are breaking traditional IT operating models. Tech creation now extends beyond IT, but CIOs retain accountability, creating a leadership paradox as responsibility grows while control shrinks. Learn how CIOs can close this gap by redesigning operating models: shift from project- to product-centric delivery, focus on orchestrating enterprise capabilities via platforms, embedded governance, and clear human-AI decision models for safe, effective tech environments.
Monday, 14 September, 2026 / 2:15 PM - 3:45 PM AEST
Room 4
Strengthen your executive leadership, bridging technology and business. This interactive workshop provides a practical framework for CIOs to boost strategic acumen. Assess your leadership gaps, engage with peers, and leave with customized tools to apply immediately for greater enterprise impact.
Monday, 14 September, 2026 / 2:15 PM - 3:00 PM AEST
Table 2, Room 9, Level 1
While you likely have plans to increase your organization's artificial intelligence investments, you may believe the rhetoric surrounding the potential benefits of AI is inflating expectations. How can CIOs mitigate the negative aspects of AI hype and harness its power to create real value? Join this Peer Meetup for an interactive discussion on defining and setting realistic goals for your organization, managing the business’s expectations, and educating leadership on the complexity of AI adoption and governance.
Monday, 14 September, 2026 / 2:15 PM - 3:00 PM AEST
Room 2
Gartner's 2026 CEO survey found that CEOs rank technology adoption as its number one priority for growth. It also found AI as the number one technology to enable growth. Come ready to discuss your CEO expectations and how to manage them when operating in the context of a midsized enterprise.
Monday, 14 September, 2026 / 2:15 PM - 3:00 PM AEST
Table 3, Room 9, Level 1
Rapid geopolitical changes are requiring IT leaders to think about alternative offerings in their portfolios for more resilient sovereign technology stacks. How are you communicating anticipated needs and value with stakeholders? How are you planning for greater digital sovereignty in your organization? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation; Please make every effort to attend as other attendees will be looking forward to meeting with you.
Monday, 14 September, 2026 / 2:15 PM - 3:00 PM AEST
Table 4, Room 9, Level 1
AI is scaling faster than we can secure it, and leaders are facing a perfect storm of shadow AI, evolving cyber attacks, fragmented ownership, and regulatory complexity. How are your prioritizing your organization's security risks? What are you reacting to, and what are you being proactive about? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation; Please make every effort to attend as other attendees will be looking forward to meeting with you.
Monday, 14 September, 2026 / 2:15 PM - 3:00 PM AEST
Table 1, Room 9, Level 1
Strong C-suite relationships and partnerships can take the role of the CIO and IT from purely tactical, to transformational to the business. Join this Peer Meetup to connect with other New CIOs and share your aspirations, challenges, and strategies for driving engagement with executives in your new role. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation; Please make every effort to attend as other attendees will be looking forward to meeting with you.
Monday, 14 September, 2026 / 2:15 PM - 3:00 PM AEST
Room 3
Heads of EA face stakeholder pressure to apply AI for productivity and decision quality, experimenting with use cases in analysis, governance and decision support. Inconsistent outcomes, unclear value and evolving operating models hinder scaling from isolated pilots to scaled impact. In this discussion, share insights on identifying and prioritizing AI use cases, overcoming challenges in data readiness, skills and governance, and scaling AI adoption to deliver measurable business value.
Monday, 14 September, 2026 / 2:30 PM - 3:00 PM AEST
Exclusive Member Lounge, Level 1, Foyer E & F
Join us for an exclusive opportunity to meet CIO Circle Lunch Guest Keynote Speaker Dr. Ali Walker and receive a complimentary signed copy of her book
Monday, 14 September, 2026 / 2:30 PM - 3:30 PM AEST
Room 8
Monday, 14 September, 2026 / 3:00 PM - 3:30 PM AEST
Arena 2
Gartner's annual cybersecurity radar for CIOs; we examine the hottest trends and emerging threats for cybersecurity to give you the just in time insight you need for your agenda for cybersecurity for the coming year.
Monday, 14 September, 2026 / 3:00 PM - 3:30 PM AEST
Arena 1A
The AI operationalization phase is giving way to the next evolution of AI software based on composite AI and AI agents. AI agents need an enterprise view and a bigger picture to organize their collaborations. To build adaptable and resilient systems, organizations should explore this evolution — based on the decision intelligence discipline — to maximize the benefits brought by the AI agent wave. Join this session to learn more.
Monday, 14 September, 2026 / 3:00 PM - 3:30 PM AEST
Arena 1B
Discover how digital leaders at the Australian Taxation Office (ATO) and Services Australia are leveraging AI to transform service delivery, improve operational efficiency, and enhance citizen experiences. This session explores practical strategies for scaling AI adoption across large government agencies while maintaining trust, security, and governance. Hear real-world insights on delivering measurable value, overcoming implementation challenges, and building an AI-ready public sector workforce.
Monday, 14 September, 2026 / 3:00 PM - 3:30 PM AEST
Central Room B
As the energy transition accelerates, PETRONAS recognised that digital excellence is no longer optional but a strategic imperative for national energy resilience and enterprise value creation. This session shares how PETRONAS Digital fundamentally reshaped its digital transformation, shifting from fragmented investments to a disciplined, value led and enterprise orchestrated model. By treating digital as a finite national resource, PETRONAS Digital established transparent governance, optimised spend, modernised its digital landscape and industrialised AI at scale. The session highlights measurable outcomes, leadership lessons and how value driven digital transformation can strengthen organisational resilience and long-term competitiveness.
Monday, 14 September, 2026 / 3:00 PM - 3:30 PM AEST
Central Room C
Cloud spending is no longer an isolated IT concern, it has become an organizationwide issue. Yet many CIOs struggle to translate unpredictable cloud costs into measurable business value. This session delivers a practical playbook for operationalizing FinOps within the enterprise — aligning cloud consumption with unit economics, clarifying accountability across decentralized teams and building financial transparency without slowing innovation.
Monday, 14 September, 2026 / 3:00 PM - 3:30 PM AEST
Room 6
Put your futurist hat on! What does the future of AI hold? Are we really moving towards superintelligence? Is there another AI winter coming? What are the results of weaponization of AI? Or will the results stay mediocre? Scenarios help derisk strategic investments, build resiliency, and help to go beyond incremental improvement. Three things most organizations are desperately looking for.
Monday, 14 September, 2026 / 3:30 PM - 4:00 PM AEST
IT Xpo
Join us in IT Xpo for coffee, tea, and some light snacks in a brief break between sessions. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/ps34/assets/15391161_15391161.pdf) to see our refreshment break menu.
Monday, 14 September, 2026 / 3:30 PM - 4:00 PM AEST
Room 8
Monday, 14 September, 2026 / 3:35 PM - 3:55 PM AEST
Stage 3
AI tools have the power to transform organizational productivity while exponentially increasing risk. Join this session to uncover how workplace AI tools can expose sensitive data, bypass controls, and introduce new attack surfaces. We’ll also explore what you can do to mitigate these risks effectively without impeding innovation.
Monday, 14 September, 2026 / 3:35 PM - 3:55 PM AEST
Stage 1
As AI becomes easier to access, organisations need to ask where their real capability sits and whether it can survive when models, providers and platforms change. Join Kishore Jayaram, Chief Transformation Officer at Kinetic IT, as he explores: • Where competitive advantage comes from when everyone has access to AI • The difference between using AI and building lasting capability with it • How AI dependencies form across models, data, workflows, identity, tools and controls • What it means to govern AI agents as they take on more context, access and authority • Where optionality and resilience are worth the cost At the centre of the session is the idea of intelligence continuity: are you preserving your organisational capability as the AI landscape changes?
Monday, 14 September, 2026 / 3:35 PM - 3:55 PM AEST
Stage 2
AI transformations often stall due to a lack of verified context, with vital information often living in fragmented or undocumented processes. In this session, you will learn how to transform institutional knowledge into the trusted and verified logic AI needs to scale clarity, not chaos. For example, we’ll share how Carta saved over 3,500 hours a month by treating documentation as infrastructure for agentic AI.
Monday, 14 September, 2026 / 3:35 PM - 3:55 PM AEST
Stage 4
AI is fundamentally reshaping how organisations deliver services, yet most remain stuck in isolated pilot projects. This talk provides a practical framework for moving beyond experimentation to full system redesign by addressing cost structures, organisational change, and risk governance. It draws on lessons from both public and private sector organisations operating AI at enterprise scale.
Monday, 14 September, 2026 / 4:00 PM - 4:45 PM AEST
Room 9
In this limited access session, one of the Keynote speakers expands on the insights shared in the keynote presentation on changing how your enterprise operates so you can realize AI value. Then, to help you turn these insights into action, you will hear from a former executive, now VP and Team Manager of Executive Services, on how Gartner partners with CIOs on the next steps they should take and missteps to avoid on their journeys.
Monday, 14 September, 2026 / 4:00 PM - 4:05 PM AEST
Room 8
Monday, 14 September, 2026 / 4:00 PM - 4:30 PM AEST
Central Room B
Join Heinrich Kukkuk, CIO, McConnell Dowell, and Murali Swaminathan, CTO, Freshworks, as they explore why Unified Service Operations is emerging as the operating model for modern enterprise IT. Learn how leading organisations are using Unified Service Operations to improve visibility across the technology estate, enable connected operations and harness AI to strengthen resilience, accelerate decision-making and deliver better business outcomes.
Monday, 14 September, 2026 / 4:00 PM - 4:30 PM AEST
Central Room C
AI is becoming foundational to the enterprise, but scaling AI agents into production introduces new challenges in trust, governance, and operational control. Hallucinations, policy drift, limited visibility, and escalating token costs can undermine both business value and stakeholder confidence. This session examines how organisations can apply observability to evaluate agent behavior, improve transparency across the AI stack, and implement guardrails that support safer, more reliable outcomes. Attendees will gain practical insights into building a more human-centered, governed, and production-ready approach to enterprise AI.
Monday, 14 September, 2026 / 4:00 PM - 4:30 PM AEST
Arena 2
In this session, Appian explores how organizations use AI within governed business processes to drive outcomes in regulated sectors. We’ll examine how probabilistic AI handles interpretation, summarization, and generation, while deterministic processes provide the necessary orchestration, auditability, and human review for enterprise scale. Serious AI isn't about universal application; it’s about intelligent governance and measurable value.
Monday, 14 September, 2026 / 4:00 PM - 4:30 PM AEST
Arena 1A
Every enterprise is racing to deploy AI. Few are building the governance muscle to scale it safely. Shadow AI and agent sprawl are creating risks around permissions, data boundaries, and trust. Join Atlassian and Macquarie Group to hear how Cindy Parker launched AI to 18,000 users, built governance from scratch, and is replacing legacy tools with an AI-centred operating model.
Monday, 14 September, 2026 / 4:00 PM - 4:30 PM AEST
Arena 1B
AI investment is increasing, yet many organisations continue to struggle to realise value at scale. This session explores what distinguishes frontier organisations from the rest. Through perspectives from Microsoft and EY, and lessons from Telstra's workforce transformation journey, discover the leadership, operating model and governance priorities required to realise business value and scale AI successfully.
Monday, 14 September, 2026 / 4:00 PM - 4:45 PM AEST
Room 10
For every new corporate AI initiative, maintaining high standards of cybersecurity remains the underlying expectation. This roundtable will be a discussion of challenges facing IT leaders optimizing their default-deny security postures, the collaboration opportunities presented, and strategies for enabling what's next in their organizations.
Monday, 14 September, 2026 / 4:00 PM - 4:45 PM AEST
Room 12
As AI initiatives accelerate, technology leaders are under increasing pressure to innovate quickly while protecting sensitive data and ensuring their AI investments deliver long-term value. Join this interactive roundtable discussion to explore: -What it means to be AI-ready -How to balance rapid AI adoption with effective governance, oversight, and data security -The foundational capabilities needed to scale AI confidently and responsibly
Monday, 14 September, 2026 / 4:45 PM - 5:15 PM AEST
Arena 2
The biggest shift in technology leadership isn’t happening in IT — it’s happening in the minds of the executives who think they own it. Join us for a debrief on the latest Gartner Executive Survey that uncovers how the C-suite views the future of technology leadership and provides CIOs with actionable insights to strengthen their influence, align executive expectations and elevate the strategic role of IT across the enterprise.
Monday, 14 September, 2026 / 4:45 PM - 5:15 PM AEST
Arena 1A
Don't ask, "Can AI do this job?" Instead, ask how AI can solve your client's problem. This is because of two people challenges CIOs and IT teams face when trying to get value from AI: scarcity mindset and the doorman fallacy. Learn how to avoid these challenges through practical applications in AI enablement strategies.
Monday, 14 September, 2026 / 4:45 PM - 5:15 PM AEST
Arena 1B
Examine the agentic-AI-specific governance and risk mitigation strategies. Stop lengthy processes and long-term thinking. Start establishing clear definitions for both AI agents and human roles, setting measurable goals, implementing real-time monitoring and creating codes of conduct for agents. Create guidance on delivering deterministic outcomes from probabilistic systems. Continue extending and evolving agentic AI governance to meet dynamic and autonomous nature of multiagent systems.
Monday, 14 September, 2026 / 4:45 PM - 5:15 PM AEST
Central Room B
AI investment is accelerating at an unprecedented pace, but for many enterprises, adoption is scaling faster than governance, planning and cost management. As AI becomes embedded across infrastructure, products, SaaS platforms and employee workflows, organizations are accumulating dozens of decentralized use cases that mature at different speeds and often escape enterprise-wide visibility. This creates a growing risk that AI-related costs and operational dependence will outpace budgeting and optimization efforts, forcing CIOs into reactive funding decisions. To avoid being overwhelmed by this emerging AI cost wave, organizations must improve cost visibility, develop accurate forecasts and establish governance mechanisms before spending becomes difficult to control. In this session we lay out how to prevent the potential costs blowouts that will ensue without a structured management framework.
Monday, 14 September, 2026 / 4:45 PM - 5:15 PM AEST
Central Room C
The deluge of disinformation is already here and getting more challenging and common every day. Most enterprises are aware, but almost none are ready for it. They don't have clear, strong leadership of disinformation security. The CIO has a great opportunity to take the lead.
Monday, 14 September, 2026 / 4:45 PM - 5:15 PM AEST
Room 6
When your EA function is little more than a solution design team, it delivers little value to the CIO seeking to increase their business credibility. Explore how a “decision velocity office” can speed up project choices and get work done faster, and how to use scouts and quick test projects to spot new opportunities. Learn simple ways to show that EA helps the CIO make a real difference where it counts.
Monday, 14 September, 2026 / 4:45 PM - 5:45 PM AEST
Room 5
Negotiating with Salesforce can be complex. Customers are faced with frequent changes to packaging, reduced pricing transparency, proliferation of credit-based pricing and renewal uplifts of nine percent. This interactive clinic will provide attendees with strategies and tactics to negotiate the best deals and mitigate risks when contracting with Salesforce.
Monday, 14 September, 2026 / 4:45 PM - 5:30 PM AEST
Room 1
Join this roundtable session to discuss timely, relevant topics for technology leaders in your industry. Share learnings with peers during a Gartner-facilitated group discussion.
Monday, 14 September, 2026 / 4:45 PM - 5:30 PM AEST
Room 2
Every utility is under pressure to demonstrate AI progress, yet few have clear answers to the associated risks, costs and organizational implications. Join a discussion with peers on how utility CIOs are determining where AI delivers genuine value, where it introduces unacceptable risk and how to build an AI strategy that is both ambitious and sustainable.
Monday, 14 September, 2026 / 4:45 PM - 5:30 PM AEST
Room 3
As organisations accelerate AI adoption to drive productivity, innovation and growth, CIOs face the challenge of balancing speed with governance, security, risk management and trust. This discussion will explore how leaders are enabling AI at scale while managing concerns around data protection, regulatory compliance, cyber risk, model governance and workforce readiness. Participants will share lessons learned, practical approaches and the challenges they've encountered on their AI journey.
Monday, 14 September, 2026 / 4:45 PM - 5:30 PM AEST
Room 4
Globally, the expectation is for AI to have a disruptive impact to the education industry, in both universities and K-12 organizations. Impacts are expected to extend across teaching, learning, administration and research. To successful navigate the changes, CIOs are required to lead and equip their institutions with the strategies, skills and technologies to succeed. At the same time, many industry CIO’s in our region face significant budget constraints, while AI costs and demands continue to escalate. Share real-world learnings & experiences during this Gartner-facilitated group discussion with industry peers.
Monday, 14 September, 2026 / 5:15 PM - 6:45 PM AEST
IT Xpo
Join us for a networking reception on the IT Xpo where you can engage with your peers, Gartner analysts, and exhibitors while enjoying delicious food and beverages. Evaluate industry offerings that can move your business forward. Attend a stage session to see technology in action. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/ps34/assets/15404657_15404657.pdf) to view the reception offerings. Responsible Host: Gartner manages functions and events with a view to the responsible consumption of alcohol and the avoidance of alcohol related harm. Gartner has and always will remain mindful of ensuring the wellbeing of attendees.
Monday, 14 September, 2026 / 5:45 PM - 7:45 PM AEST
Hall 4
We are excited to welcome you this evening to an exclusive, members-only networking event in Hall 4, Gold Coast Convention & Exhibition Centre. Step into an indoor celebration of the industrial revolution, where transformative inventions that shaped history take center stage. Enjoy unique food and beverage options inspired by molecular gastronomy, along with live music and other thrilling entertainment throughout the evening. The event offers guests ample opportunities for striking photos and relaxed conversation as you explore immersive experiences highlighting the inventors who changed our world. We look forward to sharing this extraordinary experience with you!
Monday, 14 September, 2026 / 6:45 PM - 8:15 PM AEST
Veladora
Come join Glean at Veladora for some bites and drinks! Network with your peers, share your favorite insights from the day, and take the chance to relax after a day at the conference!
Monday, 14 September, 2026 / 6:45 PM - 8:45 PM AEST
Garden Kitchen & Bar
As AI systems move from experimentation to production, leaders must deliver results without sacrificing control, trust, or value. Join fellow executives to explore how AI agents can be orchestrated predictably across existing systems, with the governance, accountability, and auditability enterprise deployment demands. Together, we'll discuss moving beyond isolated pilots toward sustainable adoption and measurable ROI.
Monday, 14 September, 2026 / 6:45 PM - 8:45 PM AEST
Garden Kitchen & Bar, Semi
Beyond the hype, enterprise leaders must deliver measurable AI productivity, cost reduction, and better employee experiences, but fragmented service processes, unreliable data, and unclear ownership are limiting scale. Join Atlassian for an intimate dinner with fellow CIOs and IT executives to explore safe, scalable, measurable AI adoption.
Tuesday, 15 September, 2026 / 6:30 AM - 7:15 AM AEST
Kurrawa Park
Join our 5km run club. Our running coach will accompany you on a scenic run around Broadbeach & Surfers Paradise. • Participants should bring: Towel and water, please leave all valuables in hotel rooms • Dress code: Appropriate outdoor exercise attire, running shoes • Group numbers are small and are limited to first come, first serve. If you can no longer attend, please ensure you cancel your registration to free up the space for other attendees on the waitlist.
Tuesday, 15 September, 2026 / 6:30 AM - 7:15 AM AEST
Kurrawa Park
Begin your day with a yoga class designed to free your mind and relax your body. Re-aligns the body and improves circulation through the lengthening and strengthening of the muscles and ligaments. Suitable for all levels of fitness and ability. Please meet at Kurrawa Park. • Yoga mats will be provided • Participants should bring: Towel and water, please leave all valuables in hotel rooms • Dress code: Appropriate exercise attire • Group numbers are small and are limited to first come, first serve. If you can no longer attend, please ensure you cancel your registration to free up the space for other attendees on the waitlist. • The class will be located outdoors “weather permitting”, in case of rain it will be held in the Gold Coast Convention Centre, Room 3
Tuesday, 15 September, 2026 / 7:30 AM - 8:45 AM AEST
Room 5
AI costs are rising unabated and pricing models are shifting as AI providers adapt to achieve profitability, however many organizations are struggling to keep up. In this session, you’ll learn how I&O can respond to rising AI costs and the technical elements necessary to build AI cost visibility and attribution to support AI value generation
Tuesday, 15 September, 2026 / 7:30 AM - 8:45 AM AEST
Room 4
Join Energy and Utilities CIOs for a focused session, whilst enjoying a curated breakfast, featuring brief Gartner insights on the critical shifts shaping leadership in the AI era—followed by peer networking and discussion. Explore how CIOs and Tech Executives are evolving roles, redesigning the workforce, and scaling AI-driven platforms, then connect with peers to share challenges, approaches, and real-world experiences in a trusted setting.
Tuesday, 15 September, 2026 / 7:30 AM - 8:30 AM AEST
Hall Foyer, Eastern Terrace 1 and Level 1 Foyer G
Enjoy some light refreshments and coffee before the conference. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/ps34/assets/15391164_15391164.pdf) to see our refreshment break menu.
Tuesday, 15 September, 2026 / 7:30 AM - 8:45 AM AEST
Room 9
Recent Gartner research shows a rapid shift from traditional EA toward business-outcome-driven and distributed intelligence models, forcing heads of EA to rethink their operating model, skills and value proposition. Many EA functions remain constrained by legacy responsibilities like modernization, governance and cost optimization, creating tension between sustaining the present and enabling the future. How must the EA operating model evolve to stay relevant in an AI-driven and distributed enterprise?
Tuesday, 15 September, 2026 / 7:30 AM - 5:45 PM AEST
Foyer's E & F
Join us in the Exclusive Member Lounge where you can enjoy barista coffee and snacks each day! Rest your feet, charge your devices, network among peers, meet with a Gartner Executive Partner, or find a quiet space to get some work done. If you’d like to book a private meeting room, just ask us for more information at the welcome desk! Rooms are available for you on a first come first served basis. We look forward to hosting you! For more information regarding your on-site conference benefits, please visit your [Exclusive Member Experience page](https://www.gartner.com/en/attendees-navigator/apac/ps34/member-experience).
Tuesday, 15 September, 2026 / 7:30 AM - 6:15 PM AEST
Southern Pavilion
Registration and information hours for the day.
Tuesday, 15 September, 2026 / 8:00 AM - 5:30 PM AEST
IT Xpo Foyer
Discover cutting-edge tools, diagnostics and actionable resources at the Gartner Showcase. Visit our demo space for a personalized walkthrough of our business and technology insights platform and learn how Gartner's leading tools like BuySmart, AI Controls Assessment, and IT Operating Model for MSE can help you make faster, smarter decisions on your mission-critical priorities.
Tuesday, 15 September, 2026 / 8:30 AM - 9:00 AM AEST
Room 8
Tuesday, 15 September, 2026 / 9:00 AM - 9:45 AM AEST
Arena 2
In the age of Artificial Intelligence, everything is changing, from how we work to how we create. How can you take advantage of this change to improve your life and career? As the former Head of Go To Market for OpenAI, Zack Kass has been at the forefront of AI's global transformation for over 15 years. In this compelling keynote, Zack counters the conventional dystopian narrative of AI, sharing a positive vision that offers the potential for game-changing innovation, opportunity, and human potential. Audiences will come away understanding how technology will reshape their industries, organizations, workforce, and lives for the better.
Tuesday, 15 September, 2026 / 9:45 AM - 10:30 AM AEST
IT Xpo
Join us in IT Xpo for coffee, tea, and some light snacks in a brief break between sessions. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/ps34/assets/15404658_15404658.pdf) to see our refreshment break menu.
Tuesday, 15 September, 2026 / 9:45 AM - 10:30 AM AEST
Foyer's E & F
You’re invited to take a break and enjoy morning snacks in the Exclusive Member Lounge! This is a great time to network with your peers or learn more from your Gartner Executive Partner. We hope you’ll join us!
Tuesday, 15 September, 2026 / 9:45 AM - 4:45 PM AEST
Glean, Foyer B
Visit the Glean Engagement Zone in Foyer B at IT Symposium/Xpo, Gold Coast
Tuesday, 15 September, 2026 / 9:45 AM - 4:45 PM AEST
IBM, Foyer C
The future of enterprise innovation is under construction. Whether you're shaping business strategy or building technology, put IBM Bob to work turning ideas into outcomes. Experience how enterprise AI accelerates planning, software delivery, knowledge discovery and automation while working with your existing tools, understanding your business context, and helping teams deliver faster, make better decisions and innovate securely at enterprise scale.
Tuesday, 15 September, 2026 / 9:45 AM - 4:45 PM AEST
Airia, Foyer C
Stop by the Airia Engagement Zone to see how that partnership plays out in practice — including how the Atlassian Williams F1 Racing Team is building AI security and governance frameworks that enterprises like yours can adopt today. Chat with the Airia team, get hands-on with the platform, and enter for a chance to win exclusive signed Atlassian Williams merchandise. Victory margins in F1 are measured in thousandths of a second, and the difference between the podium and the pit lane comes down to who processes information faster. Sound familiar? It should because that's exactly the challenge enterprises face every day.
Tuesday, 15 September, 2026 / 9:45 AM - 4:45 PM AEST
ThreatLocker, Hall 3 Foyer
Relax. Zero Trust is in control here. Control what runs, what connects, and what has access.
Tuesday, 15 September, 2026 / 9:45 AM - 10:15 AM AEST
Room 8
Tuesday, 15 September, 2026 / 9:45 AM - 7:30 PM AEST
IT Xpo
Visit the IT Xpo to evaluate industry offerings that can move your business forward. Engage with your peers, Gartner analysts, and exhibitors. Attend a stage session to see technology in action.
Tuesday, 15 September, 2026 / 10:00 AM - 10:20 AM AEST
Stage 1
Most AI agents are trained to answer, not to check their work against fifteen years of legacy systems, spreadsheets and PDFs. This session shows a live agent handling a real supplier onboarding exception across Salesforce, SAP and Microsoft data, citing its sources and confidence at every step, and stopping at a conflict it genuinely can't resolve. See what AI-in-process looks like when it's built for legacy, not against it.
Tuesday, 15 September, 2026 / 10:00 AM - 10:20 AM AEST
Stage 4
Leaders face an impossible mandate: scale AI transformation across business functions while drowning in disconnected departmental silos. Join this fireside chat with Greg Emsley, CDO of Maurice Blackburn Lawyers, and Johanna Jackman, Chief People Officer at Freshworks, to learn how Australia’s leading plaintiff law firm broke the cycle and unified enterprise services beyond IT across 9 departments.
Tuesday, 15 September, 2026 / 10:00 AM - 10:20 AM AEST
Stage 2
This session explores how Metcash, Australia’s leading wholesaler, modernised B2B commerce with Coveo. Learn how the Sorted marketplace connects 3,500+ suppliers, cuts ordering time by 75%, and supports 48,000+ weekly transactions with AI-driven search and recommendations.
Tuesday, 15 September, 2026 / 10:00 AM - 10:20 AM AEST
Stage 3
AI can now clone a feature, product or entire SaaS platform in days, not months. When competitors - and even your own teams - can recreate what you ship, speed and feature parity no longer set you apart. So what keeps customers loyal when anyone can copy your product? This session reveals the one lever AI can't touch: your Quality Signature - and why organisations that define theirs first will still stand out three years from now.
Tuesday, 15 September, 2026 / 10:15 AM - 11:00 AM AEST
Table 4, Room 9, Level 1
While you likely have plans to increase your organization's artificial intelligence investments, you may believe the rhetoric surrounding the potential benefits of AI is inflating expectations. How can CIOs mitigate the negative aspects of AI hype and harness its power to create real value? Join this Peer Meetup for an interactive discussion on defining and setting realistic goals for your organization, managing the business’s expectations, and educating leadership on the complexity of AI adoption and governance.
Tuesday, 15 September, 2026 / 10:15 AM - 11:00 AM AEST
Table 1, Room 9, Level 1
AI is reshaping legacy modernization, making it essentially required for growth, but also faster and more achievable to do than ever before. What tools and strategies are you using to get started, and how are you assessing your needs? How are you integrating human expertise and governance? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation; Please make every effort to attend as other attendees will be looking forward to meeting with you.
Tuesday, 15 September, 2026 / 10:15 AM - 11:00 AM AEST
Table 2, Room 9, Level 1
A strong value story is how you survive budget cuts, secure continued funding, and get stakeholders to fight for your initiatives when resources get tight. What are the challenges, characters, and stakes? How do you tailor your stories to different stakeholders, and how do you build on the story to keep investments over time? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation; Please make every effort to attend as other attendees will be looking forward to meeting with you.
Tuesday, 15 September, 2026 / 10:15 AM - 11:00 AM AEST
Room 8
Tuesday, 15 September, 2026 / 10:15 AM - 11:00 AM AEST
Table 3, Room 9, Level 1
Many women in tech are considering or actively pursuing career changes, whether moving into leadership, shifting roles, or re-entering the workforce after a break. Join your peers to share experiences, strategies, and resources for managing transitions, overcoming challenges, and supporting each other through change. This Peer Meetup is open to all end-user attendees. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation; Please make every effort to attend as other attendees will be looking forward to meeting with you.
Tuesday, 15 September, 2026 / 10:30 AM - 11:00 AM AEST
Arena 2
This session outlines the next 18-month agenda for CIOs and senior technology executives, identifying job obstacles & strategies to overcome them. It examines the budgets and resource plans required to achieve critical business outcomes, ensuring a clear understanding of priorities. Through a survey of 2000+ CIOs and senior technology executives, Gartner experts will identify the 4 critical attributes that distinguish the most successful leaders: governance, resilience, innovation and teamwork (GRIT).
Tuesday, 15 September, 2026 / 10:30 AM - 11:00 AM AEST
Arena 1A
Bad data, legacy systems and passive resistance aren’t just obstacles — they’re signals your organization is wired to resist AI-driven change. In this session, we’ll diagnose and address organizational entrenchment: the deep-rooted routines and mindsets holding back your AI transformation. Leave this session with practical strategies to break free and unlock real progress.
Tuesday, 15 September, 2026 / 10:30 AM - 11:00 AM AEST
Arena 1B
Cost reduction remains the most immediate and scrutinized AI value pathway. But not all savings are durable. In 2026, leading CIOs are moving beyond isolated use cases to structural cost mechanisms that survive CFO scrutiny. We examine where cost reduction with AI is actually working across the enterprise in late 2026. Learn about the five mechanisms driving durable savings. We also analyze why many AI initiatives stall at “time saved” without P&L impact.
Tuesday, 15 September, 2026 / 10:30 AM - 11:00 AM AEST
Central Room B
Data and analytics governance has historically lagged in innovation. We are at a tipping point where D&A governance can become a single point of failure for AI. To succeed, CIOs must evolve governance for the future while reinforcing proven practices. This session provides a forward-looking perspective on D&A governance, including governance of AI, by AI and for AI.
Tuesday, 15 September, 2026 / 10:30 AM - 11:00 AM AEST
Central Room C
Join the CEO and CIO of WaterNSW for a candid fireside chat on how they led a full organisational transformation and new corporate strategy using digital as the catalyst to respond to structural sector reform, rising competition, and heightened community expectations. At the centre of this transformation was a deliberate shift: from fragmented, reactive technology delivery to a disciplined, enterprise-wide digital strategy grounded in strong governance, modern architecture, and data-led decision-making. Learn how a focus on governance, human-centric leadership, and “digital fundamentals” is now fuelling innovation, AI adoption, and new business models. Hear how they maintained high employee engagement and delivered major programs whilst materially reducing the enterprise cost base. The session will conclude with a forward look at how WaterNSW is leveraging its new corporate strategic direction, innovation and AI at its core to unlock new business models, deepen customer value, and sustain long-term growth.
Tuesday, 15 September, 2026 / 10:30 AM - 11:00 AM AEST
Room 6
Only 20% of AI initiatives currently deliver ROI and 2% achieve disruptive value. Most organizations deploy AI into existing processes, resulting in microefficiencies. To realize macro-outcomes, CIOs and AI leaders must focus on redesigning value chains and processes with AI as a foundational principle. Winners won't just deploy more AI, they will design differently.?Advantage will go to organizations that deliberately redesign work, value streams and business processes with AI as a core assumption, not an afterthought.
Tuesday, 15 September, 2026 / 10:30 AM - 11:15 AM AEST
Room 1
As AI agents are widely adopted, there is the risk of passing a tipping point where humans lose control. Join your peers to ask questions around identifying the tipping point and its risks and discuss what EAs can do to guide business leaders. Questions may include: What are the risks associated with the widespread adoption of AI agents? What are the building blocks of a framework needed to guide agentic AI adoption? How can EAs guide business leaders as they increasingly adopt AI agents?
Tuesday, 15 September, 2026 / 10:30 AM - 11:15 AM AEST
Room 2
Factory and other operating technologies are converging with IT, but the organizations running them haven't yet merged. To address security threats and get the most out of data, manufacturers and other asset-intensive industries must align and then integrate these groups. But doing it is easier said than done. We will tell you the best way to do it.
Tuesday, 15 September, 2026 / 10:30 AM - 11:30 AM AEST
Room 3
This session will explore the contractual risks associated with AI and GenAI software, as well as SaaS deals, including agentic AI. We will identify contract examples and negotiation strategies, examining contract terms from these vendors, LLM providers and IT services providers.
Tuesday, 15 September, 2026 / 10:30 AM - 12:00 PM AEST
Room 4
As organizations progress with execution of their AI strategic plan, they face many tough spots along the way. These include strategy alignment, value realization , effective governance, operating model and workforce readiness. This workshop will focus on steps you can take as a CIO to navigate common roadblocks and challenges to unlock the transformative benefits of AI for your enterprise.
Tuesday, 15 September, 2026 / 10:30 AM - 12:00 PM AEST
Room 5
New-to-role CIOs must balance near-term performance objectives while building for the future. Anticipate the scenarios you may encounter in a role transition and learn how to navigate the people and structural changes that come with it. Whether you are a first-time CIO, new to the company or industry, or a seasoned high-performer, this session will help you drive success in your role through a structured and practical approach to accelerating value and navigating role transitions.
Tuesday, 15 September, 2026 / 11:00 AM - 11:45 AM AEST
Room 8
Tuesday, 15 September, 2026 / 11:15 AM - 11:45 AM AEST
Arena 1A
As organisations rush to deploy AI, many are layering intelligence onto inefficient processes. This session introduces an AI-Last framework for ERP transformation: first optimise processes using native ERP capabilities, then automate where it delivers value, and finally apply agentic AI where it can drive meaningful outcomes. Learn how to maximise ROI, reduce complexity, and avoid turning AI into an expensive fix for broken processes.
Tuesday, 15 September, 2026 / 11:15 AM - 11:45 AM AEST
Arena 2
Why do some organizations generate real value from AI while others remain stuck in pilot mode? Over the past year, the AWS Executive in Residence team explored that question through 150+ candid conversations with senior leaders across industries and Amazon executives deploying AI at scale. From our Reimagine research, we'll share the patterns that separate success from stall and a framework for where you stand and what to do next.
Tuesday, 15 September, 2026 / 11:15 AM - 11:45 AM AEST
Arena 1B
Zero Trust isn't a product, it's a security posture that requires planning and strategy. Hear the real-life implications of how moving to a default-deny state can be applied to cybersecurity operations. Learn the challenges and results possible from an IT professional who has been charged with executing on that strategy so you can leave with the lessons and best practices to use in your own environment.
Tuesday, 15 September, 2026 / 11:15 AM - 11:45 AM AEST
Central Room B
Every vendor claims their solution is enterprise-ready AI, but there's not a common standard to evaluate against - until now. This session introduces the world's first open framework for measuring whether AI agents actually work in production: across precision, efficiency, and safety, at graduated levels of autonomy. Learn why most agents fail when data reaches production scale and take home a framework to evaluate any vendor.
Tuesday, 15 September, 2026 / 11:15 AM - 12:00 PM AEST
Room 10
Five years ago, no one was fighting for a seat beside the GRC team. Today, they're at the core of every AI conversation. As organisations scale AI, governance, risk and compliance are critical to moving fast without losing control. Join peers to explore practical approaches to enabling innovation while maintaining accountability, risk management, regulatory readiness and trusted AI adoption. Learn the blueprint for built-in governance to deliver AI ROI - done right, it’s an accelerator.
Tuesday, 15 September, 2026 / 11:15 AM - 12:00 PM AEST
Room 12
Agentic AI depends on accessible data, yet critical workloads remain trapped in legacy silos due to residency, compliance & sovereignty rules. Join Google Cloud for a peer-to-peer roundtable exploring how to break down these silos while maintaining operational, software & data sovereignty. We'll discuss architectures for democratising sensitive data to build cross-agency intelligence & highly capable, compliant agents on a full-stack AI platform.
Tuesday, 15 September, 2026 / 11:45 AM - 12:30 PM AEST
Room 8
Tuesday, 15 September, 2026 / 12:00 PM - 12:30 PM AEST
Arena 2
Developing and executing an IT strategy that delivers measurable business value is a core responsibility for CIOs. This session highlights three key practices leading CIOs use to modernize their strategic planning processes and leverage technology to strengthen strategic planning capability. Discover how to refine your approach and use digital tools to maximize the business impact of your IT strategy.
Tuesday, 15 September, 2026 / 12:00 PM - 12:30 PM AEST
Arena 1A
AI washed brands set an expectation for CIOs but can become liabilities and tarnish credibility, unless backed by a reputation for delivering on those promises. This session brings CIOs through a brand and reputation framework with actions and tactics to practice as they craft the brand and earn the reputation they want with intent.
Tuesday, 15 September, 2026 / 12:00 PM - 12:30 PM AEST
Arena 1B
The evolution of the CIO through 2030 isn't a slow burn; it’s a total overhaul driven by four relentless forces. There is no middle ground: CIOs who leverage those forces will thrive; those who ignore them will be replaced. (This is my position).
Tuesday, 15 September, 2026 / 12:00 PM - 12:30 PM AEST
Central Room B
The relationship between CIOs and their vendors is changing, and not necessarily in ways that benefit the enterprise. CIOs need to rework these vendor engagements and find a path to healthy relationships, even when the ground is constantly shifting. This session will offer best practices on how to change the nature of your relationship with your vendors.
Tuesday, 15 September, 2026 / 12:00 PM - 12:30 PM AEST
Central Room C
Effective IT cost management is now a fundamental requirement for CIO success. In this session, we’ll examine how to assess and benchmark your cost‑management maturity, and highlight the actions, mindsets and organizational traits that distinguish high‑maturity IT leaders and teams.
Tuesday, 15 September, 2026 / 12:00 PM - 12:30 PM AEST
Room 6
This session explores the essential building blocks of effective work redesign, offering practical frameworks to rethink roles, processes and skills to drive agility and performance.
Tuesday, 15 September, 2026 / 12:00 PM - 12:45 PM AEST
Room 1
Measuring the effectiveness of your efforts to reduce employee initiated cybersecurity risks and incidents must go beyond simulation click through rates and training completion if you want your C-suite's attention. Join your peers with your questions on how to best prove that the investment in time, effort and hard-earned budget for your security behavior and culture program is delivering the business value expected.
Tuesday, 15 September, 2026 / 12:00 PM - 1:00 PM AEST
Room 3
Navigating Microsoft's licensing programs and contractual options requires careful planning and informed decision making. This interactive session provides IT leaders with strategies and best practices for approaching contract negotiations and renewals with confidence.
Tuesday, 15 September, 2026 / 12:00 PM - 12:20 PM AEST
Stage 1
AI coding agents are now the most consequential new category in enterprise software engineering, reshaping how development work is planned, executed, verified and governed. As these tools evolve from simple code assistants to autonomous, multistep agents spanning IDEs, terminals, cloud consoles and collaboration surfaces, CIOs face questions about capability differences, cost models, governance and readiness. We unpack Gartner’s Magic Quadrant for AI coding agents, highlight the vendors leading this change, explain how agentic workflows are different and provide a framework for evaluating solutions on maturity, context-awareness, orchestration, integration breadth, security and enterprise controls. Understand the market’s direction, emerging standards, risks of unmanaged consumption pricing, and operating‑model implications.
Tuesday, 15 September, 2026 / 12:00 PM - 12:20 PM AEST
Stage 2
The government services Hype Cycle helps government CIOs evaluate, prioritize and anticipate technology investments in support of improved service delivery. CIOs can use it to determine suitability and appropriate timing for investments while assessing adoption risks.
Tuesday, 15 September, 2026 / 12:00 PM - 12:20 PM AEST
Stage 3
In this session, Dave Aron, lead author of Gartner’s most recent book “World Without Truth”, will share insights on the emerging world of mis-, dis- and mal-information, and how we need to address it.
Tuesday, 15 September, 2026 / 12:00 PM - 12:45 PM AEST
Room 2
AI is transforming banking at an unprecedented pace, creating new opportunities for growth, productivity, and customer experience. Yet as organizations race to innovate, they are also navigating a perfect storm of shadow AI, evolving cyber threats, fragmented ownership, and increasing regulatory scrutiny. How are banking leaders striking the right balance between innovation and risk? What governance models, security controls, and operating practices are enabling AI adoption while maintaining trust, compliance, and resilience? Which risks are demanding immediate attention, and where are organizations proactively investing to create a secure foundation for future innovation? Join this interactive roundtable with fellow banking executives to exchange perspectives, discuss real-world challenges, and share lessons learned on securing AI while unlocking its transformative potential. This peer-led discussion is designed to foster candid conversations about the strategies, capabilities, and leadership approaches required to innovate confidently in the age of AI.
Tuesday, 15 September, 2026 / 12:30 PM - 2:15 PM AEST
IT Xpo and Garden Terrace
Grab Lunch on IT Xpo, at out Garden Terrace or the ThreatLocker Café Click [here](https://css-cf-pbl.emt.aws.gartner.com/events/ps34/assets/15391168_15391168.pdf) to view the buffet lunch menu. Click [here](https://css-cf-pbl.emt.aws.gartner.com/events/ps34/assets/15391165_15391165.pdf) to view the Grab & Go Café menu. For specific dietary needs, please visit the dietary table located within IT Xpo or the Garden Terrace for further details and assistance.
Tuesday, 15 September, 2026 / 12:30 PM - 2:15 PM AEST
Hall 4
Join us for a conversation with Zack Kass on leading with optimism and vision in the rapidly evolving AI landscape. Building on insights from his keynote, "The Next Renaissance," Zack will dive deeper into the practical steps technology leaders can take to harness AI’s transformative power. Explore strategies to drive innovation, foster human potential, and reshape your organization for a future defined by abundance and opportunity. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/ps34/assets/15391162_15391162.pdf) to view the menu. If you have any dietary requirements, please update your registration profile or contact GlobalConferences@gartner.com so we can accommodate your request.
Tuesday, 15 September, 2026 / 12:40 PM - 1:40 PM AEST
Room 4
As enterprises scale AI beyond experimentation, rising LLM costs are making ROI a board-level priority. This session introduces token yield, the business value created for every dollar of AI spend, and explores how better context, intelligent model routing, governance, and observability help organizations reduce waste, improve outcomes, and scale AI with confidence.
Tuesday, 15 September, 2026 / 12:40 PM - 1:40 PM AEST
Room 5
AI ambition is outpacing AI readiness. This session explores AI governance as the foundation that lets organizations fully and safely embrace AI - covering data, security, compliance, transparency, and accountability. Leaders will leave with a practical framework to assess their readiness and close the gaps between experimentation and enterprise-scale, trusted AI.
Tuesday, 15 September, 2026 / 12:40 PM - 1:40 PM AEST
Room 9
AI adoption is accelerating. Copilots are being rolled out across workforces, generative AI is embedded in enterprise applications, and organisations are investing heavily in AI agents. But an uncomfortable question is emerging: where are the productivity gains? Have we confused AI adoption and individual efficiency with genuine business productivity? This executive roundtable will explore what it takes to move beyond isolated AI tools and transform end-to-end work-coordinating AI, automation, orchestration, systems and human judgment to turn AI investment into measurable enterprise impact. Drawing on perspectives from organisations such as Suncorp and Brickworks, participants will discuss what must change to deliver a material AI productivity dividend over the next 12-24 months. Ultimately, the question is not "How much AI are we using?" but "What has AI actually changed?"
Tuesday, 15 September, 2026 / 12:45 PM - 1:45 PM AEST
Room 12
The Gartner strategy team invites you to participate in a facilitated peer discussion. This small group will provide you an opportunity to network with peers while helping to inform strategic direction for future conferences
Tuesday, 15 September, 2026 / 1:20 PM - 1:40 PM AEST
Stage 3
Many organisations cannot leverage advanced AI due to data residency requirements restricting public cloud use. This session demonstrates how Gemini can be deployed on-premise to support your sovereign data needs. Join us to understand how organisations are doing this today.
Tuesday, 15 September, 2026 / 1:20 PM - 1:40 PM AEST
Stage 4
Mac and AI adoption are accelerating in the enterprise, but most Windows-built security stacks can't see either. Applying existing policies to Apple devices leaves gaps: no visibility into what AI agents do on a user's behalf, and no clear ownership when things go wrong. Kieran and Marcus name what's invisible today, from unmanaged AI agents to exposed data on Mac endpoints, and outline what teams can do now to close the gap.
Tuesday, 15 September, 2026 / 1:20 PM - 1:40 PM AEST
Stage 2
AI agents are here—and exposing every crack in enterprise IT. Fragmented monitoring, inefficient integration, stale context, ungoverned identities and spiralling costs aren't isolated problems—they're existential risks. Discover why most Agentic AI pilots fail to reach production, and what it takes to survive the AI wave—from unified observability and exposure management to AI gateways, agentic identity and controlling the cost of AI at scale.
Tuesday, 15 September, 2026 / 1:20 PM - 1:40 PM AEST
Stage 1
Agentic AI can act with user privileges and work around traditional controls, creating new endpoint risks. For CIOs and IT leaders, this session reframes Application Allowlisting as a practical prevention strategy, showing how governance, standard platforms, permissions and endpoint controls can help contain AI-enabled software, scripts and tools.
Tuesday, 15 September, 2026 / 1:45 PM - 2:05 PM AEST
Stage 1
As organizations accelerate AI adoption, longstanding data security challenges become consequential. Sensitive data is increasingly distributed across highly complex environments, while AI assistants, agents, and public AI tools create new ways for information to be accessed, shared, and exposed. Learn why traditional approaches to data discovery and protection struggle to keep pace and explore the importance of understanding data in context.
Tuesday, 15 September, 2026 / 1:45 PM - 2:05 PM AEST
Stage 2
Most organisations are bolting AI onto existing ways of working. Few are redesigning the enterprise around it. Drawing on emerging academic research and executive conversations, this session explores a blueprint for an agentic enterprise through three critical design challenges: service management, enterprise architecture and AI agent engineering. Discover how CIOs can redefine work and prepare for a new era of human and digital work.
Tuesday, 15 September, 2026 / 1:45 PM - 2:05 PM AEST
Stage 4
AI has sped up coding, but shadow AI, technical debt, and fragmented governance are stalling agentic AI's path to production with only a fraction of organisations having deployed it. This session unpacks the AI paradox and shares a practical framework for embedding governed, auditable agents across the full software lifecycle on one platform. For example, we will share how CSL and ABS reduced technical debt and accelerated deployment using this approach, turning agentic AI from pilot into measurable, governed enterprise value that IT and business leaders can trust.
Tuesday, 15 September, 2026 / 1:45 PM - 2:05 PM AEST
Stage 3
AI changed who can build. Employees across the business now create workflows faster than ever before, whether apps, automations, or AI agents. The result is a growing wave of "wild code" and shadow AI: solutions that exist outside traditional governance and operating models. Join Tines to explore proven approaches for managing "wild code" and shadow AI, including real-world examples of how organizations are balancing innovation with governance.
Tuesday, 15 September, 2026 / 2:00 PM - 2:45 PM AEST
Room 1
Join this roundtable session to discuss timely, relevant topics for technology leaders in your industry. Share learnings with peers during a Gartner-facilitated group discussion.
Tuesday, 15 September, 2026 / 2:15 PM - 2:45 PM AEST
Arena 2
Top strategic predictions for 2027 and beyond.
Tuesday, 15 September, 2026 / 2:15 PM - 2:45 PM AEST
Arena 1A
This session will discuss the pressures government CIOs face and highlight the top three leadership strategies they can adopt to successfully navigate these challenges.
Tuesday, 15 September, 2026 / 2:15 PM - 2:45 PM AEST
Arena 1B
CIOs face growing pressure to deliver AI-driven business transformation while managing risks, value realization and compliance. Barriers include fragmented governance, unclear metrics and scaling challenges. CIOs must prioritize investments, balance oversight with innovation and measure impact in a dynamic landscape. Adopting a portfolio mindset — balancing exploratory and core AI, evaluating risk/reward, and embedding cross-functional governance— enables a strategic approach to AI that drives transformation and builds stakeholder trust.
Tuesday, 15 September, 2026 / 2:15 PM - 2:45 PM AEST
Central Room B
Banking is entering a new era where AI agents can influence who wins the customer relationship. Discover why competitive advantage is moving from products and experiences to intelligence, orchestration and trust, and what CIOs must do now to build an agentic bank that remains relevant and differentiated.
Tuesday, 15 September, 2026 / 2:15 PM - 2:45 PM AEST
Central Room C
The promise of AI is disrupting expectations and practices of universities across the world. Administrative, teaching, learning and research will experience unprecedented change over the next 10 years, but CIOs must now empower their institutions with the strategies, cultures, skills and technologies to succeed. Join this session to shape your institution’s AI-enabled future.
Tuesday, 15 September, 2026 / 2:15 PM - 3:00 PM AEST
Room 2
In this ask the analyst session, we'll have an open dialog with peers and Gartner analysts on Mythos, Project Glasswing and what is real and what is hype with AI-assisted kill chains.
Tuesday, 15 September, 2026 / 2:15 PM - 3:15 PM AEST
Room 3
Vague contracts are the enemy of AI ROI. In this interactive clinic, stop hoping for value and start enforcing it. Learn to use the core framework to write 'AI as an actor' into RACI charts, mandate self-healing operations and negotiate the flexibility required for rapid technological change.
Tuesday, 15 September, 2026 / 2:15 PM - 3:45 PM AEST
Room 4
Business Capability Modeling (BCM) can become a powerful lever for strategy execution. In this workshop, you will learn how to position BCM with the C-suite as a way to cut through enterprise complexity, align leaders on what matters most and embed shared capability models that sustain long-term value.
Tuesday, 15 September, 2026 / 3:00 PM - 3:45 PM AEST
Room 5
In this exclusive, limited-access Invitational Program session, one of the keynote speakers will expand on the groundbreaking keynote presentation research, offering a unique vendor perspective and addressing your most pressing questions. He’ll be joined by another analyst who will expand on what this means for tech and service providers.
Tuesday, 15 September, 2026 / 3:00 PM - 3:30 PM AEST
Arena 2
The rapid explosion of AI and autonomous agents introduces risks that traditional security measures weren't built to address, placing new demands on organizations to govern the AI sprawl across the enterprise. Learn how leading organizations are gaining visibility over their AI ecosystems through practical strategies for discovering AI assets, implementing governance frameworks, orchestrating agent workflows, and maintaining accountability in AI-driven decisions. Walk away with actionable approaches to establish governance without stifling innovation.
Tuesday, 15 September, 2026 / 3:00 PM - 3:30 PM AEST
Arena 1B
AI is reshaping enterprise operations, creating new opportunities for productivity while increasing demands for resilience, governance and trust. Join IBM and the Australian Taxation Office (ATO) to explore how AI, automation and platform engineering are modernising operations, reducing complexity and technical debt, and enabling autonomous ways of working. Learn how organisations are balancing AI for security and security for AI while democratising AI through trusted guardrails, accountability and oversight.
Tuesday, 15 September, 2026 / 3:00 PM - 3:30 PM AEST
Arena 1A
Every organisation faces integration challenges as system sprawl increases complexity. In this session, hear how Charles Darwin University unified their systems using Halo
Tuesday, 15 September, 2026 / 3:00 PM - 3:30 PM AEST
Central Room B
Discover how leading APAC executives are building the connected, governed, and sovereign foundation their agentic workloads depend on. In this candid conversation, Boomi APAC CTO sits down with technology leaders to unpack how they moved beyond fragmented business context, ungoverned agents, and runaway AI costs to innovate without being locked into a single AI provider.
Tuesday, 15 September, 2026 / 3:00 PM - 3:45 PM AEST
Room 10
Enterprise application leaders face mounting pressure to modernise, adopt AI, and control costs while avoiding unnecessary risk and vendor lock-in. Join a peer-to-peer discussion on how CIOs are navigating ERP strategy, cloud choices, technical debt, and AI-driven innovation. Share lessons learned, challenges, successes, and practical approaches to balancing transformation with business realities.
Tuesday, 15 September, 2026 / 3:00 PM - 3:45 PM AEST
Room 12
The Reimagine report distilled a year of peer-to-peer conversations with 150+ senior leaders on operationalizing AI at scale. This roundtable is an opportunity to engage directly with AWS Executive in Residence Tom Godden in a candid, facilitated deep dive—unpacking the decisions, trade-offs, and hard-won lessons behind the findings, including what leaders got right, what they got wrong, and what they'd do differently.
Tuesday, 15 September, 2026 / 3:30 PM - 4:00 PM AEST
IT Xpo
Join us in IT Xpo for coffee, tea, and some light snacks in a brief break between sessions. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/ps34/assets/15391169_15391169.pdf) to see our refreshment break menu.
Tuesday, 15 September, 2026 / 3:35 PM - 3:55 PM AEST
Stage 4
As AI shifts from assistive systems to autonomous agents acting across business environments, data becomes the true control surface. Agents require broad access to data, identities, and business processes, creating new risk patterns as sensitive data and outbound actions converge at machine speed. Leaders must modernise how data is governed, authorised, and protected so organisations can adopt agentic AI confidently without losing oversight.
Tuesday, 15 September, 2026 / 3:35 PM - 3:55 PM AEST
Stage 3
As government AI evolves from basic copilots to autonomous agents, digital sovereignty is critical. Learn how Australian agencies can safely deploy agentic workflows across modern cloud suites, maintaining onshore data residency, full key ownership, and IRAP compliance while driving cross department innovation.
Tuesday, 15 September, 2026 / 3:35 PM - 3:55 PM AEST
Stage 2
This session explores how Digital Employee Experience (DEX) telemetry & agentic AI converge to deliver Autonomous Endpoint Management (AEM): a new standard where real-time signals drive intelligent decisioning & routine issues resolve automatically, within the guardrails IT defines. Learn how leading IT teams are cutting ticket volume & freeing IT for strategic work with AI.
Tuesday, 15 September, 2026 / 3:35 PM - 3:55 PM AEST
Stage 1
As customer expectations shift towards digital-first experiences, automotive manufacturers must deliver seamless journeys across online and physical channels. This session explores how Honda Australia reimagined vehicle purchasing through Flexible Purchase Pathways, creating an omnichannel experience that enables customers to move effortlessly between digital interactions and dealership engagement. By connecting commerce, customer engagement, content, and enterprise systems, Honda delivered a unified customer journey that enhances convenience, flexibility, and the overall buying experience.
Tuesday, 15 September, 2026 / 3:45 PM - 4:30 PM AEST
Room 2
There is a growing wave of AI costs that significantly change the way CIOs budget and fund IT. Join this interactive, Q&A style session to address your questions on how to act now to identify and manage these costs. Questions might include: What should I not do to identify and manage AI costs? How do I prioritize AI initiatives? What can I do to manage AI initiative that are not driven by IT? How do I prepare now for the operationalization of business lead IT initiatives?
Tuesday, 15 September, 2026 / 3:45 PM - 4:30 PM AEST
Room 1
State and local government technology leaders must rapidly advance AI adoption while balancing digital sovereignty, cost control, and risk reduction each decision demanding difficult trade-offs. How much capability should be exchanged for sovereignty? How can agencies scale AI without adding complexity? And who is accountable when AI costs and risks outpace expectations? Join fellow government CIOs and technology executives for a candid discussion on the critical choices shaping the future of government technology.
Tuesday, 15 September, 2026 / 3:45 PM - 4:30 PM AEST
Room 3
GenAI technology will evolve over the next decade, moving to agentic, multimodal and deeply personalized systems. Join this session to learn how CIOs & IT leaders gain foresight into the architectural, ethical and strategic shifts that define the next wave of enterprise AI. Understand the current state and key innovations in GenAI, important future innovations and how CIOs can keep up with the fast-changing AI landscape.
Tuesday, 15 September, 2026 / 4:00 PM - 4:30 PM AEST
Arena 2
CIOs and executive leaders must decide where to give AI greater degrees of autonomy. We will explore what we call the ripple effects of these decisions: the downstream consequences of AI adoption that influence workforce needs, the number of employees required, the nature of their roles and how work is organized. Get ahead of blind spots so AI investments deliver.
Tuesday, 15 September, 2026 / 4:00 PM - 4:30 PM AEST
Arena 1A
An instant classic format at IT symposium, discussing our wackiest, wildest, weirdest Maverick "what if ... " predictions. A must-attend for anyone who wants to get provoked and be dragged kicking and screaming to unavoidable yet unacceptable conclusion. It's not a presentation, it's a thrill-ride.
Tuesday, 15 September, 2026 / 4:00 PM - 4:30 PM AEST
Arena 1B
Boards often lack confidence in their own cybersecurity capabilities and those of their CEO. This lack of board confidence creates challenges for CIOs as it can amplify pressure for unrealistic results, lower investment appetite and ultimately weaken business resilience. This session will guide CIOs on how to empower a confident, cyber-resilient board.
Tuesday, 15 September, 2026 / 4:00 PM - 4:30 PM AEST
Central Room B
AI agents are poised to do for the AI economy what browsers did for the Internet — unlocking new business models, ecosystems and ways of working. Join this session to understand the critical steps you must take to ensure that your organization is ready to capture value in the next wave of digital transformation.
Tuesday, 15 September, 2026 / 4:00 PM - 4:30 PM AEST
Central Room C
Microsoft 365 has dominated the desktop for over 30 years, but Microsoft is pushing costs ever higher and GenAI is changing the way people work, potentially upending the status quo. This session will explore the costs and benefits of revisiting one of the most expensive areas of the IT budget.
Tuesday, 15 September, 2026 / 4:00 PM - 4:30 PM AEST
Room 6
Organizations still treat observability as a firefighting tool, but AI is shifting this equation. Explore how CIOs can shift from reactive incident response to predictive intelligence, using AI-driven observability to anticipate failures, optimize performance and align IT health with business outcomes. Attendees will leave with a practical framework for evaluating observability maturity, identifying where AI delivers genuine value and building a roadmap that turns operational data into strategic advantage.
Tuesday, 15 September, 2026 / 4:45 PM - 5:30 PM AEST
Arena 2
In today’s fast-changing world, the most agile leaders are those who can think on their feet, lead with authenticity, and use humor as a competitive advantage—seriously. In this provocative and entertaining keynote, Stanford lecturer and bestselling author Naomi Bagdonas explores the behavioral science of humor and the principles of improvisation to reveal a powerful, often-overlooked leadership edge. Humor isn’t the opposite of seriousness; it’s a fast track to trust, an antidote to fear, and a spark for creativity when the stakes are high. Drawing from professional comedians and cutting-edge research, Naomi offers practical tools leaders can use to cultivate more agile teams, more joyful cultures, and more human organizations.
Tuesday, 15 September, 2026 / 5:30 PM - 7:30 PM AEST
IT Xpo
Prepare to leave the map behind and step into a world of ancient legends, mystery and adventure as you journey through four legendary lost cities, each with its own secrets to discover. Explore the mythical depths of Atlantis, uncover the riches and mysteries of El Dorado, enter the mystical world of Shambala and venture deep into the untamed wilderness of the Lost City of Z. Along the way, you’ll face unexpected challenges, test your instincts and discover that not everything is as it seems. Gather your fellow explorers, embrace the unknown and see where the journey takes you. This will be no ordinary expedition. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/ps34/assets/15404659_15404659.pdf) to see full menu Responsible Host: Gartner manages functions and events with a focus on the responsible consumption of alcohol and the avoidance of alcohol-related harm. The wellbeing of attendees is always a top priority.
Tuesday, 15 September, 2026 / 6:00 PM - 7:30 PM AEST
Exclusive Member Lounge, Level 1, Foyer E & F
Join your fellow women executives, and our valuable allies for the exclusive opportunity to network, support each other & lift our fellow women executives. We will facilitate networking leaders & provide the environment for you to meet with like-minded people & increase your network while enjoying some light refreshments will be served. Then, at 6:15pm there will be an Exclusive Fireside Chat and Q&A Opportunity with Guest Keynote Speaker Naomi Bagdonas as we further the conversation on How to Harness the Competitive Advantage of Improv and Humor, Seriously. (Please note that space is limited, and participation will be first come, first serve.)
Tuesday, 15 September, 2026 / 7:30 PM - 9:30 PM AEST
The Semi Private Dining Room, Cucina Vivo
The defining challenge of modernisation is the tension between accelerating AI adoption and maintaining meaningful control. While organisations are eager to move beyond isolated pilots and sandboxes into production-grade systems, traditional governance and rigid guardrails often act as operational blockers. Join us to discuss the practical realities of scaling AI. Gain insights on how to foster rapid technological adoption through adaptive governance models while making the architectural decisions necessary to protect critical operations and autonomy.
Wednesday, 16 September, 2026 / 6:30 AM - 7:15 AM AEST
Kurrawa Park
Join our 5km run club. Our running coach will accompany you on a scenic run around Broadbeach & Surfers Paradise. • Participants should bring: Towel and water, please leave all valuables in hotel rooms • Dress code: Appropriate outdoor exercise attire, running shoes • Group numbers are small and are limited to first come, first serve. If you can no longer attend, please ensure you cancel your registration to free up the space for other attendees on the waitlist.
Wednesday, 16 September, 2026 / 7:00 AM - 7:45 AM AEST
Kurrawa Park
Begin your day with a yoga class designed to free your mind and relax your body. Re-aligns the body and improves circulation through the lengthening and strengthening of the muscles and ligaments. Suitable for all levels of fitness and ability. Please meet at Kurrawa Park. • Yoga mats will be provided • Participants should bring: Towel and water, please leave all valuables in hotel rooms • Dress code: Appropriate exercise attire • Group numbers are small and are limited to first come, first serve. If you can no longer attend, please ensure you cancel your registration to free up the space for other attendees on the waitlist. • The class will be located outdoors “weather permitting”, in case of rain it will be held in the Gold Coast Convention Centre, Room 9
Wednesday, 16 September, 2026 / 8:00 AM - 9:00 AM AEST
Hall Foyer, Eastern Terrace 1 and Level 1 Foyer G
Enjoy some light refreshments and coffee before the conference. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/ps34/assets/15391219_15391219.pdf) to see our refreshment break menu.
Wednesday, 16 September, 2026 / 8:00 AM - 3:45 PM AEST
Foyer's E & F
Join us in the Exclusive Member Lounge where you can enjoy barista coffee and snacks each day! Rest your feet, charge your devices, network among peers, meet with a Gartner Executive Partner, or find a quiet space to get some work done. If you’d like to book a private meeting room, just ask us for more information at the welcome desk! Rooms are available for you on a first come first served basis. We look forward to hosting you! For more information regarding your on-site conference benefits, please visit your [Exclusive Member Experience page](https://www.gartner.com/en/attendees-navigator/apac/ps34/member-experience).
Wednesday, 16 September, 2026 / 8:00 AM - 3:45 PM AEST
IT Xpo Foyer
Discover cutting-edge tools, diagnostics and actionable resources at the Gartner Showcase. Visit our demo space for a personalized walkthrough of our business and technology insights platform and learn how Gartner's leading tools like BuySmart, AI Controls Assessment, and IT Operating Model for MSE can help you make faster, smarter decisions on your mission-critical priorities.
Wednesday, 16 September, 2026 / 8:00 AM - 3:45 PM AEST
Southern Pavilion
Registration and information hours for the day.
Wednesday, 16 September, 2026 / 9:00 AM - 9:45 AM AEST
Arena 2
Change is a reality for all, and it comes at us in many ways. But be careful, history shows that only a small number of change strategies succeed. Your people will enable it or obstruct it. Kath knows what it takes to support change in an organisation. Having high instances of change in both her personal and professional life, Kath now helps organisations around the world to adapt to the new, pushing progress forward and into the now and future through a proven framework of gratitude, perspective, and kindness. Kath will build a bespoke offering with key and actionable take aways for the audience to implement immediately to overcome resistance, manage the change process and land on key messages for your business.
Wednesday, 16 September, 2026 / 9:45 AM - 3:15 PM AEST
Glean, Foyer B
Visit the Glean Engagement Zone in Foyer B at IT Symposium/Xpo, Gold Coast
Wednesday, 16 September, 2026 / 9:45 AM - 3:15 PM AEST
IBM, Foyer C
The future of enterprise innovation is under construction. Whether you're shaping business strategy or building technology, put IBM Bob to work turning ideas into outcomes. Experience how enterprise AI accelerates planning, software delivery, knowledge discovery and automation while working with your existing tools, understanding your business context, and helping teams deliver faster, make better decisions and innovate securely at enterprise scale.
Wednesday, 16 September, 2026 / 9:45 AM - 3:15 PM AEST
Airia, Foyer C
Stop by the Airia Engagement Zone to see how that partnership plays out in practice — including how the Atlassian Williams F1 Racing Team is building AI security and governance frameworks that enterprises like yours can adopt today. Chat with the Airia team, get hands-on with the platform, and enter for a chance to win exclusive signed Atlassian Williams merchandise. Victory margins in F1 are measured in thousandths of a second, and the difference between the podium and the pit lane comes down to who processes information faster. Sound familiar? It should because that's exactly the challenge enterprises face every day.
Wednesday, 16 September, 2026 / 9:45 AM - 3:15 PM AEST
ThreatLocker, Hall 3 Foyer
Relax. Zero Trust is in control here. Control what runs, what connects, and what has access.
Wednesday, 16 September, 2026 / 9:45 AM - 2:30 PM AEST
IT Xpo
Visit the IT Xpo to evaluate industry offerings that can move your business forward. Engage with your peers, Gartner analysts, and exhibitors. Attend a stage session to see technology in action.
Wednesday, 16 September, 2026 / 10:00 AM - 10:30 AM AEST
Arena 2
CEOs are enacting new strategies to address technology and data sovereignty concerns, geopolitical risks and talent challenges, as well as to meet investor pressure to capture value from AI. Our annual global CEO survey will shed light on shifts in CEO strategic priorities, enabling CIOs to better plan and execute their MCP.
Wednesday, 16 September, 2026 / 10:00 AM - 10:30 AM AEST
Arena 1A
IT operating model (ITOM) transformation is a complex, multiyear journey. This session adopts a long-term perspective, guiding IT leaders on how to initiate and lead successful transformations. Attendees will review detailed ITOM transformation charts that map workstreams, phases and key activities, providing a practical roadmap for sustained organizational change.
Wednesday, 16 September, 2026 / 10:00 AM - 10:30 AM AEST
Central Room B
Cyber resilience is a mindset, an outcome and a capability. As the world continues to move at pace, maintaining the status quo is now just table stakes. To thrive in this environment and deliver optimal business value from your cybersecurity program, while supporting broader organizational resilience, you must adopt adaptive resilience through an antifragile mindset and approach. Join this session to explore the spectrum of cyber resilience and go beyond being simply resilient.
Wednesday, 16 September, 2026 / 10:00 AM - 10:30 AM AEST
Central Room C
Nearly half of all public LLMs originate from China with global enterprises like Airbnb leveraging Chinese models for innovation and governments adopting them for sovereign AI. China is emerging as a leader in embodied AI & agentic commerce while pioneering new business models such as AI RaaS and advancing AI confidential computing. For global CIOs with operations in China, APAC or EMEA, staying ahead of these game-changing trends is critical to accelerating AI innovation and competitiveness.
Wednesday, 16 September, 2026 / 10:00 AM - 10:30 AM AEST
Room 6
Organizations that succeed with AI invest significantly more in data governance foundations. Yet establishing strong data governance practices eludes many — even after repeated attempts. This session covers what consistently goes wrong and offers practical guidance in overcoming seven common challenges.
Wednesday, 16 September, 2026 / 10:00 AM - 11:30 AM AEST
Room 4
Technology is at an AI inflection point. To unlock the demand of AI’s enterprisewide value, the IT operating model must be reimagined with more agility, adaptive governance and stronger decision quality. This workshop will empower you with steps to redesign a more flexible operating model, shifting IT from an enabler to a value creator and allowing CIOs to lead as critical business partners.
Wednesday, 16 September, 2026 / 10:00 AM - 11:30 AM AEST
Room 5
The rapid evolution of AI capabilities is reshaping IT work faster than organizations can predict future needs and skills. CIOs face the pressure of immediate skills gaps while planning for an unknown future state of an AI-enabled enterprise. This workshop will focus on workforce planning that will last through AI transformations and embrace agility, resilience, and a new era of IT skills.
Wednesday, 16 September, 2026 / 10:00 AM - 10:30 AM AEST
Stage 1
Join us for an exclusive opportunity to meet Guest Keynote Speaker Kath Koschel and receive a complimentary signed copy of her book Kindness: What surviving on the kindness of strangers taught me about perspective, connection and happiness.
Wednesday, 16 September, 2026 / 10:00 AM - 10:20 AM AEST
Stage 2
This session will introduce the innovation in AI agents and agentic AI using the inaugural Hype Cycle for Agentic AI.
Wednesday, 16 September, 2026 / 10:00 AM - 10:20 AM AEST
Stage 3
Explore the latest insights from the Gartner Magic Quadrant for distributed hybrid infrastructure (DHI). This session will delve into DHI vendors and products that offer full-stack infrastructure delivery in diverse deployment scenarios, including public cloud, on-premises and edge locations. Join this session to learn about the key vendors, their strengths and how they are positioned in the market.
Wednesday, 16 September, 2026 / 10:00 AM - 10:20 AM AEST
Stage 4
AI-coding agents and code assistants have led some to question the need for low-code application platforms. This presentation explains why low-code platforms remain critical and guides IT leaders on how their teams can effectively adopt and apply them alongside AI capabilities.
Wednesday, 16 September, 2026 / 10:00 AM - 10:45 AM AEST
Room 1
Modernization initiatives reduce complexity and enable new capabilities, but often create new forms of tech debt and competing priorities with technologies like AI, cloud and advanced analytics. Heads of EA must drive modernization, govern emerging technology adoption and coordinate debt reduction without direct control over delivery teams. Join us to exchange insights on drivers of tech debt, how new technologies reshape it and EA’s ability to manage it.
Wednesday, 16 September, 2026 / 10:00 AM - 10:45 AM AEST
Room 3
As organizations accelerate their AI transformations, negotiating with frontier AI providers has become a strategic business imperative. Whether you're evaluating Anthropic or a multimodel approach, understanding buying routes, pricing structures, contract terms and their negotiability is key to derisking your commitments. Join this session to know more.
Wednesday, 16 September, 2026 / 10:00 AM - 10:45 AM AEST
Room 2
Join us for a candid conversation on how women and allies in technology are driving innovation, reshaping the future and creating lasting change within their organizations and communities. Participants will explore topics such as fueling innovation, influencing change management and making headway on groundbreaking initiatives. Join us as we celebrate achievements, address barriers and chart a path forward for women as catalysts of business innovation from vision to value.
Wednesday, 16 September, 2026 / 10:45 AM - 11:15 AM AEST
Arena 1A
In this session, Workato brings together industry leaders to explore how orchestration is the foundation for any AI strategy, and how a Trusted Action Plane bridges the gap between ambition and real-world impact. Connect systems, automate workflows, and govern AI actions at enterprise scale before unlocking the full potential of agentic AI. Hear from Workato customers who built this foundation and are leading the agentic AI era.
Wednesday, 16 September, 2026 / 10:45 AM - 11:15 AM AEST
Central Room B
We gave one engineer an unlimited token budget to learn what it buys. The spend is easy to justify, hard to convert: returns come from the harness and whether you own or rent the model. When an autonomous agent breached Hugging Face this year, the frontier model refused to help defend where their open-weight one did. Patient Zero's Co-CEOs on where token budgets go, what sovereignty costs, and the small number of people who can direct this work.
Wednesday, 16 September, 2026 / 10:45 AM - 11:15 AM AEST
Central Room C
Remediation is a critical constraint in modern vulnerability and patch management. As vulnerability volumes rise and attackers move faster, traditional scan-based approaches can leave organisations exposed. This session explores how continuous assessment, risk-based remediation and autonomous patching can help IT teams close the gap between detection and action, reduce risk and accelerate remediation while maintaining security oversight.
Wednesday, 16 September, 2026 / 10:45 AM - 11:30 AM AEST
Room 10
As boards demand measurable returns from technology investments, CIOs face growing pressure to prove business value across AI, automation, cloud and infrastructure. Join this executive discussion to explore how leading organisations are improving productivity, optimising technology spend, reducing technical debt and turning innovation into measurable business outcomes.
Wednesday, 16 September, 2026 / 11:15 AM - 11:45 AM AEST
IT Xpo
Join us in IT Xpo for coffee, tea, and some light snacks in a brief break between sessions. Please click [here](https://css-cf-pbl.emt.aws.gartner.com/events/ps34/assets/15391218_15391218.pdf) to see our refreshment break menu.
Wednesday, 16 September, 2026 / 11:15 AM - 11:45 AM AEST
Foyer's E & F
You’re invited to take a break and enjoy morning snacks in the Exclusive Member Lounge! This is a great time to network with your peers or learn more from your Gartner Executive Partner. We hope you’ll join us!
Wednesday, 16 September, 2026 / 11:20 AM - 11:40 AM AEST
Stage 2
As Fortescue accelerates its transformation, bridging strategy, architecture and AI is critical to enabling smarter decisions and sustainable growth. Discover how Fortescue is evolving its enterprise architecture practice to balance agility, structure and decarbonisation, align business priorities with technology investments, create enterprise-wide visibility, and build a foundation for responsible AI-driven innovation and resilience.
Wednesday, 16 September, 2026 / 11:20 AM - 11:40 AM AEST
Stage 3
Attackers already run on AI: one campaign hit 344 organisations across five countries without repeating a lure, and RMM abuse is up 277% year over year. The real question is who's accountable when AI makes the call in your SOC. This session shows where Huntress lets AI act and where a named analyst still owns the call, cutting incident report time 90% with no drop in quality. Leave with three questions for any AI security vendor, including us.
Wednesday, 16 September, 2026 / 11:45 AM - 12:15 PM AEST
Arena 2
AI is reshaping how IT operates and contributes to organizational value. This session will help CIOs gain a clear view of the future of IT landscape and the strategic actions needed to stay ahead.
Wednesday, 16 September, 2026 / 11:45 AM - 12:15 PM AEST
Arena 1A
Product antipatterns are common approaches that seem effective in the short term but ultimately undermine desired results. This session uses findings from Gartner’s 2025 State of Agile and Product Transformations survey to show CIOs the costs of common antipatterns and the proper patterns to follow instead.
Wednesday, 16 September, 2026 / 11:45 AM - 12:15 PM AEST
Central Room B
Thriving in times of intense economic and social volatility requires organizations to find new ways to empower their software engineering teams to increase productivity, efficiency and effectiveness. This session will provide Gartner’s latest and best guidance on the actionable trends that software engineering leaders and their teams should be tracking in 2026 and beyond.
Wednesday, 16 September, 2026 / 11:45 AM - 12:15 PM AEST
Central Room C
AI’s potential goes far beyond productivity gains. By applying AI to strengthen organizational resilience, CIOs can greatly amplify its strategic impact and business value. This is accomplished by using the combination of predictive, generative and agentic AI to detect disruptions earlier, react and adapt more effectively, and prepare for new societal and business events.
Wednesday, 16 September, 2026 / 11:45 AM - 12:30 PM AEST
Room 1
In this ask the analyst session, we'll have an open dialogue with peers and Gartner analysts on Mythos and Project Glasswing, separating the reality and the hype of AI-assisted kill chains.
Wednesday, 16 September, 2026 / 11:45 AM - 12:30 PM AEST
Room 2
Most businesses are not prepared for the flood of disinformation coming our way. The CIO has an opportunity to take the lead, but must engage cross-functionally. Join this discussion to address your top questions around how disinformation threatens enterprises, how to defend against it, what role CIOs play in this, and what are the best practices and things to be avoided.
Wednesday, 16 September, 2026 / 11:45 AM - 12:45 PM AEST
Room 3
This session will cover what CIOs need to know when entering contract negotiations with ServiceNow: understand the vendor's strategy, prepare for its negotiation tactics, and how to develop a negotiation strategy.
Wednesday, 16 September, 2026 / 11:45 AM - 12:30 PM AEST
Table 1, Room 5, Level 1
Every CIO has an AI project that didn’t go as planned—but those stories rarely get told. Now is the time to swap real-world experiences and uncover the lessons that turn setbacks into future success. Join other CIOs as they share how they identify root causes of AI project failures, approach practical recovery strategies and pivots, and build a culture of transparency and peer support.
Wednesday, 16 September, 2026 / 11:45 AM - 1:15 PM AEST
Room 4
Platform ecosystems, SaaS and AI capabilities are changing the nature of technology investment decisions. These are no longer simply IT or procurement decisions; they are enterprise strategic directions with financial, operational and governance implications. This workshop explores how CIOs can strengthen decision-making around major technology commitments and align technology, procurement and executive leadership around long-term enterprise outcomes.
Wednesday, 16 September, 2026 / 11:45 AM - 12:30 PM AEST
Table 4, Room 5, Level 1
Every CIO has an AI project that didn’t go as planned—but those stories rarely get told. Now is the time to swap real-world experiences and uncover the lessons that turn setbacks into future success. Join other CIOs as they share how they identify root causes of AI project failures, approach practical recovery strategies and pivots, and build a culture of transparency and peer support.
Wednesday, 16 September, 2026 / 11:45 AM - 12:30 PM AEST
Table 2, Room 5, Level 1
AI is reshaping legacy modernization, making it essentially required for growth, but also faster and more achievable to do than ever before. What tools and strategies are you using to get started, and how are you assessing your needs? How are you integrating human expertise and governance? Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation; Please make every effort to attend as other attendees will be looking forward to meeting with you.
Wednesday, 16 September, 2026 / 11:45 AM - 12:30 PM AEST
Table 3, Room 5, Level 1
Amplifying your voice and impact can come from a number of leadership skills, from personal brand to effective communication or leveraging your network. Join this meetup to discuss practical strategies with peers to increase influence and visibility within your organizations and the broader tech industry. This Peer Meetup is open to all end-user attendees. Peer Meetups are networking sessions that allow you to connect and share with a small group of your peers, without Gartner facilitation; Please make every effort to attend as other attendees will be looking forward to meeting with you.
Wednesday, 16 September, 2026 / 12:30 PM - 1:30 PM AEST
Room 9
The Gartner strategy team invites you to participate in a facilitated peer discussion. This small group will provide you an opportunity to network with peers while helping to inform strategic direction for future conferences
Wednesday, 16 September, 2026 / 12:30 PM - 1:00 PM AEST
Arena 1A
Hear from UiPath customers One NZ, Brickworks and Gold Coast Health about how they are evolving from automation to orchestrated, agentic operations—connecting AI, automation, systems and people to turn AI investment into measurable business impact. The panel will explore the practical realities of navigating legacy systems and disconnected workflows to transform customer experience across complex enterprise environments. One NZ will share how it reduced mobile provisioning time from 10 days to under 10 minutes, demonstrating how business orchestration can deliver rapid operational and customer outcomes, without the delays traditionally associated with large-scale transformation programs.
Wednesday, 16 September, 2026 / 12:30 PM - 1:00 PM AEST
Central Room B
As organisations accelerate AI adoption, managing non-human identities and AI agents presents a major security challenge. Scaling AI safely requires clear visibility and control over agent access—something only a modern identity foundation can provide. Join us for a conversation with a State Government IT Leader to explore real-world lessons in enterprise AI governance and discover how identity security unlocks AI's full potential safely.
Wednesday, 16 September, 2026 / 12:30 PM - 1:00 PM AEST
Central Room C
Hear how EBOS Group is turning board-level identity security strategy into action. Together with SailPoint, EBOS Group will share its journey from strategic vision to implementation, including key decisions, challenges and lessons learned, and how identity security is helping strengthen governance, reduce risk and support a complex and evolving business.
Wednesday, 16 September, 2026 / 1:00 PM - 2:30 PM AEST
IT Xpo and Garden Terrace
Grab Lunch on IT Xpo, at out Garden Terrace or the ThreatLocker Café Click [here](https://css-cf-pbl.emt.aws.gartner.com/events/ps34/assets/15391220_15391220.pdf) to view the buffet lunch menu. Click [here](https://css-cf-pbl.emt.aws.gartner.com/events/ps34/assets/15391221_15391221.pdf) to view the Grab & Go Café menu. For specific dietary needs, please visit the dietary table located within IT Xpo or the Garden Terrace for further details and assistance.
Wednesday, 16 September, 2026 / 1:15 PM - 1:35 PM AEST
Stage 2
Every organisation is building AI products. The bigger return is using AI to build everything else: integrations, workflows, portals, data platforms. Ordinary software on the stack you already own, at a fraction of the time and cost. You cannot vibe code your way to production. Research puts exploitable flaws in 45% of AI-generated code, and found developers 19% slower while believing they were 20% faster. We open our process, with receipts.
Wednesday, 16 September, 2026 / 1:15 PM - 1:35 PM AEST
Stage 3
As organisations move from AI pilots to production, the pressure on enterprise data infrastructure is accelerating. Models, agents, analytics, governance, cyber resilience and regulatory retention all depend on one common foundation: the ability to store, protect and scale data efficiently. This session explores how CIOs and IT leaders can rethink storage architecture for the AI era — balancing capacity growth, cost per TB, power efficiency, data sovereignty and operational resilience. Seagate will share practical considerations for building open, high-density storage foundations that support AI, analytics, backup, archive and data-intensive workloads while helping organisations manage infrastructure constraints.
Wednesday, 16 September, 2026 / 1:40 PM - 2:00 PM AEST
Stage 2
LLMs and AI harnesses are changing faster than any technology in history. At Bilue, we challenged 50 of our brightest engineers to deliver better code, faster than ever before, for our enterprise clients in Australia. What emerged was The Foundry, an AI-first, human-led delivery system that changes how software gets specified, built, verified, and governed. The results are real. A high-growth wealth advisory firm came to us with scaling challenges. Using The Foundry, our team uncovered opportunities and is delivering solutions in weeks that would have previously taken months, with modern architecture, full test coverage, and built for their future. This talk covers five of the biggest lessons we learned building our AI-first SDLC: what worked, what didn't, what we'd do differently, and how it's changing client delivery. From the culture shift that nearly derailed adoption, to the evidence frameworks that won over regulated clients, to why your data probably isn't the blocker you think it is. Built for CIOs, CTOs and engineering and delivery leaders navigating the shift from AI strategy to AI operations.
Wednesday, 16 September, 2026 / 1:40 PM - 2:00 PM AEST
Stage 3
Enterprise knowledge is fragmented across applications, workflows, content repositories, records systems, and data platforms. Explore how organisations can transform dispersed information into trusted enterprise context that powers AI-driven decisions and actions. Through government and financial services examples, discover how NewgenONE, including Records Management System and Agentic Studio, unifies context, automation, and compliance at scale.
Wednesday, 16 September, 2026 / 2:30 PM - 3:00 PM AEST
Arena 2
Every year, we pick one of the most important emerging trends and explore that deeper. For 2026, there is no doubt: human-AI relationships. AI brings agency to technology; how will that change the way we relate to AI? Should robots have rights and responsibilities? In a connected world, can you even own AI? How do we overcome fear? Within these new relationships, let’s keep it real: AI is not your friend or teammate, but a toolmate.
Wednesday, 16 September, 2026 / 2:30 PM - 3:00 PM AEST
Arena 1A
Learn how organizations are embedding AI into strategy execution, from real-time monitoring and adaptive decision making to dynamic resource allocation. Discover actionable steps for CIOs to leverage AI for continuous alignment between strategy and execution, enabling faster adaptation to market shifts and measurable value creation.
Wednesday, 16 September, 2026 / 2:30 PM - 3:00 PM AEST
Central Room C
GenAI creates content instantly, so we assume it saves time. But what looks like efficiency, often results in work inflation where a spike in volume slows down decision making. This session explores the hidden AI surplus — the unplanned cognitive labor required to verify and integrate AI work. Join to establish a common language for work inflation and explore a friction audit framework to help CIOs clear the AI noise and shift the balance from work inflation to value creation.
Wednesday, 16 September, 2026 / 2:30 PM - 3:00 PM AEST
Room 6
AI investment is now material, not experimental. Yet few enterprises clearly understand total AI program economics. Join us to explore the full cost stack of enterprise AI in 2026: infrastructure, licensing, integration, governance, talent, model operations and run-cost volatility. We examine how agentic systems affect cost predictability and how hidden integration overhead can exceed model expenses. Using aggregated budget data and deployment case analysis, we provide benchmarks for AI program scale and cost distribution. We also explore how shifting from variable labor to semi-fixed technology is changing operating leverage.
Wednesday, 16 September, 2026 / 2:30 PM - 3:15 PM AEST
Room 2
There is a growing wave of AI costs that significantly change the way CIOs budget and fund IT. Join this interactive, Q&A style session to address your questions on how to act now to identify and manage these costs. Questions might include: What should I not do to identify and manage AI costs? How do I prioritize AI initiatives? What can I do to manage AI initiative that are not driven by IT? How do I prepare now for the operationalization of business lead IT initiatives?
Wednesday, 16 September, 2026 / 2:30 PM - 3:30 PM AEST
Room 4
This session will explore the contractual risks associated with AI and GenAI software, as well as SaaS deals, including agentic AI. We will identify contract examples and negotiation strategies, examining contract terms from these vendors, LLM providers and IT services providers.
Wednesday, 16 September, 2026 / 2:30 PM - 3:15 PM AEST
Room 1
Heads of EA face pressure to apply AI for productivity and decision quality, experimenting with use cases in analysis, governance and decision support. Inconsistent outcomes, unclear value and evolving operating models hinder scaling from isolated pilots. In this session, share insights on identifying and prioritizing AI use cases, overcoming challenges in data readiness, skills and governance, and scaling AI adoption to deliver measurable business value.
Wednesday, 16 September, 2026 / 3:15 PM - 3:45 PM AEST
Arena 2
CIOs must deal with both expected and unexpected disruptions. The seven disruptions highlight critical disruptions that may be closer to happening that most CIOs believe. In this way, it helps CIOs see around corners and plan for what changes will fundamentally shift current thinking and timing on a topic. It is used as a foundation for how to recognize, prioritize and respond to disruption.
Wednesday, 16 September, 2026 / 3:15 PM - 3:45 PM AEST
Arena 1A
Technology driven change is now continuous, but most enterprises still manage it like isolated projects. This session shows attendees how to build a change COE that creates enterprise visibility, raises change capacity and hardwires cultural expectations so digital outcomes stick.
Wednesday, 16 September, 2026 / 3:15 PM - 3:45 PM AEST
Central Room C
With quantum, GenAI, agentic AI, digital sovereignty, and the next generation of digital identity, wallets, and provenance on the horizon, what do government CIOs need to do to future-proof themselves and their departments? Join this conversation with your CIO peers to share perspectives on the trends shaping the near future and discuss how you are stepping back from day-to-day operations to prepare for what’s ahead.
Wednesday, 16 September, 2026 / 3:15 PM - 3:45 PM AEST
Room 6
CIOs face growing confusion about what different architects actually do — and whether “enterprise architecture” still delivers value. This session resets that narrative by showing how to shift from siloed architects to a cohesive, enterprisewide architecture engine that accelerates innovation.