All 2026 Conference Sessions

Gartner Digital Workplace Summit 2026 dives deep into key topics for digital workplace around enhancing digital employee experience, leveraging GenAI, improving technology adoption and more.

2026 Conference Theme

Elevating Human Potential in an AI-Native Workplace

Generative and agentic AI are shifting from pilots to widespread adoption. To seize these opportunities, organizations must evolve. Digital workplace leaders who foster growth, governance, data quality and AI skills will empower their teams and drive success in the AI era. 

Explore our conference sessions below, all developed with this theme in mind.
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Wednesday, August 26, 2026

09:30 AM - 10:15 AM JST

Gartner Opening Keynote: Lead With Impact: North Star Digital Workplace Leaders
Tori Paulman, VP Analyst, Gartner
Dan Wilson, VP Analyst, Gartner
Step into the future of Digital Workplace leadership with Gartner Vice President Analysts Tori Paulman and Dan Wilson. In this forward-looking keynote, discover the four, essential qualities that define North Star Digital Workplace leaders: listening, promise, outcomes, and leadership. Learn from real-world examples as you explore how to set your Digital Workplace ambition, foster trusted business partnerships, and craft a strategic unified vision that elevates your role in delivering better business outcomes. You will leave this keynote ready to chart your path to become the leader of tomorrow. ... Show More Show Less

10:30 AM - 10:50 AM JST

[Theater] Omnissa: Standards to Observability ― Building AI-Ready Digital Workspaces
Tatsuo Suzuki, Senior Technology Strategist, Omnissa Japan
As AI, SaaS, distributed endpoints, virtual desktops, and frontline environments reshape work, traditional policy-based management is no longer enough. Digital workplace leaders need deeper visibility into the employee experience to identify productivity, security, and governance gaps.
In this session, Omnissa explores how observability, AI-powered insights, and automation enable IT to move from reactive to proactive digital workspace management. ... Show More Show Less

11:00 AM - 11:30 AM JST

Gartner's Top Data Points to Accelerate AI Adoption
Erin Pierre, Sr Principal Analyst, Gartner
In this session, we will provide five data points that, if remediated, can accelerate AI adoption. The analyst will then provide five real-world case studies with actionable recommendations to accelerate your organization's AI adoption. ... Show More Show Less

11:00 AM - 11:30 AM JST

Strategies for Selecting and Effectively Utilizing Diverse AI Agent Services
Hironori Hayashi, Director Analyst, Gartner
While AI agent services are becoming increasingly sophisticated such as evolving LLMs and adding agentic capabilities, these services are diversifying which makes it more challenging for companies to formulate proper portfolio. In this session, Gartner will discuss practical approaches to selecting and utilizing AI agent services with key considerations like trait of target users and support resources availability. ... Show More Show Less

11:00 AM - 11:30 AM JST

Use the Digital Workplace Applications Strategic Roadmap to Reach the Future You Want
Rachel O'Farrell, Director Analyst, Gartner
How do you make a plan for your digital workplace when so much is changing so fast? To reach your digital transformation objectives, IT has to work with business leaders on a plan flexible enough to meet your next challenges no matter what complexities or uncertainties arise. Join this session to learn about Gartner's digital workplace applications strategic roadmap and how it can set the direction for success. ... Show More Show Less

11:45 AM - 12:15 PM JST

Miro: Co-Creating with AI: Culture, Collaboration, and Tools for Transformation
Jeff Collier, Director, Head of Customer Success Japan, Miro Japan
While AI adoption at the individual level is accelerating, scaling it across the entire organization remains a significant challenge. In this session, we'll walk through a practical transformation approach for turning individual AI experimentation into enterprise-wide competitive advantage — covering the design principles behind a digital workplace that enables cross-functional knowledge sharing, decision-making, and collaboration, along with the key considerations for successful implementation. ... Show More Show Less

11:45 AM - 12:15 PM JST

Nexthink: Autonomous DEX: The End of Workplace Friction
Takeshi Hagino, JAPAN PRESIDENT, Nexthink GK
Vedant Sampath, Chief Technology Officer, NEXTHINK
Workplace friction and the IT tickets that follow are an accepted cost of digital work, but it doesn't have to be. A new model is emerging: Autonomous DEX, where the platform thinks, decides, acts, and prevents without waiting for a ticket. Every employee gets a personal IT agent that observes the digital workplace, knows when something is wrong, and resolves issues before work is interrupted. Join us to see how this shift eliminates friction, improves productivity, and frees IT to focus on business outcomes, not operational noise.​ ... Show More Show Less

12:30 PM - 01:00 PM JST

Employee Technology Through 2030: Choosing the Right Devices, Virtual Desktops, Services and Management Tools
Stuart Downes, VP Analyst, Gartner
AI and rising employee expectations are reshaping endpoint strategies. This session offers guidance for designing a resilient, cost-optimized digital workplace through 2030. Learn how your teams will integrate and manage devices, endpoints, and desktops, decide on service procurement, prepare for AI agents and new interfaces. Leave with insights to future-proof employee technologies. ... Show More Show Less

12:30 PM - 01:00 PM JST

Executive Story: Migrating from Microsoft 365 to Google Workspace — The Decision-Making Process and Real Experiences from Solasto’s One-Year Journey —
Nobutaka Kobayashi, Solasto Corporation / Deputy General Manager, IT Strategy Division
As organizations advance their DX initiatives and embrace diverse work styles, renewing groupware represents a significant turning point.
Solasto Corporation, which supports frontline operations in the fields of healthcare, nursing care, and childcare, successfully transitioned from Microsoft 365 to Google Workspace within just one year, following a decision made in December 2024.
In this session, we will openly share why Solasto made this bold decision, the strategic background behind it, the specific challenges and difficulties encountered during the migration process, and the current issues faced since the start of operations. You will gain an honest, firsthand account of Solasto’s journey. ... Show More Show Less

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“I participated to learn about the latest trends in AI solutions, practical use cases and approaches to governance. Many of the sessions directly addressed challenges faced in our own business operations, making them extremely valuable and informative.”

Assistant Manager, Manufacturing

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